This Business Is Not BBB Accredited

Michael Michael Green & Associates, LLC

Michael Michael Green & Associates, LLC

(877) 496-2373

Michael Michael Green & Associates, LLC

5 years in business
8105 Old Concord Rd Unit 144
Newell, NC 28126-1007
BBB File Opened: 03/07/2013
Business Started: 07/10/2012
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Moncrief Michael, Managing Member
Business Category
  • Collections Agencies
Additional Information
  • BBB files indicate that this business has a pattern of complaints concerning the billing or collections issues area. Specifically, complaints are alleging improper collections practices. On February 19, 2015, Michael Michael Green & Associates, L...
  • BBB files indicate that this business has a pattern of complaints concerning the billing or collections issues area. Specifically, complaints are alleging improper collections practices. On February 19, 2015, Michael Michael Green & Associates, LLC was informed of this concern via email and invited to discuss the pattern of complaints and determine ways in which the pattern might be alleviated. On April 3, 2015, Mr. Michael met with BBB staff to discuss issues surrounding the company's patterns of complaints. Mr. Michael provided the following information: 1. Collectors (term given to employees of company) are instructed to call each telephone number of the debtor (term given to individuals who owe money) only once. The collectors are to leave a message with the following information ONLY: company name, name of debtor they are try to reach, collector's name, collector's telephone number, and request for debtor to contact company. 2. When the debtor calls the company and requests a reason for the message, the company provides information on the debt. 3. If the debt is challenged, the company sends validation of possible debt by fax or mail. 4. If the debtor claims the debt was paid, the company will request validation of payment or will call the company. 5. There is script for the collectors to follow. 6. Most (but not all) calls are recorded up until the time the debtor agrees to provide payment. At that point, the recording ends. The call is then transferred to the financial department. Information regarding payment is not recorded as this is considered confidential. 7. They are aware of the Federal Trade Commission Fair Debt Collection Practices. 8. The company, at one point, expected the collectors to review and understand FTC regulations after which they were expected to take a text. Moving forwards, the following was discussed in hopes of alleviating the pattern of complaints: 1. Mr. Michael agreed to provide the BBB with updated company information. This will ensure that BBB has current, complete and accurate information. 2. Mr. Michael stated his plan to begin the recording of all collection calls so as to ensure that proper FTC collection regulations are being followed. 3. Complaints and their allegations of inappropriate collection practices may be negated by supplying the BBB with complete recordings of the conversations in their entirety. 4. As a best practice, Mr. Michael stated his plan to reinstitute the practice of his collectors reading the FTC Fair Debt Collection Practices Act. 5. As a best practice, Mr. Michael stated his plan to reinstitute the practice of having his collectors take a test on the FTC Fair Debt Collection Practices Act. 6. As a best practice, BBB suggested to Mr. Michael that he have his collectors sign statements indicating their understand of the FTC Fair Debt Collection Practices Act. Follow up telephone and email contacts were made by BBB to Mr. Moncrief on April 15, 2015, April 24, 2015, April 27, 2015, and April 28, 2015. On April 28, 2015, Mr. Moncrief affirmed that his plan to alleviate his pattern of complaints had been put into place. BBB UPDATE: On August 28, 2015, complaints filed against this company were reviewed to determine if the plan to alleviate the pattern of complaints was successful. BBB determined that complaints continue to allege improper collections practices. BBB UPDATE: On July 1, 2016, complaints filed against this company were reviewed to determine if the plan to alleviate the pattern of complaints was successful. BBB determined that complaints continue to allege improper collections practices.
  • BBB wants to inform consumers of the Fair Debt Collection Practices Act (FDCPA) which outlines prohibited behavior when companies are attempting to collect a debt and outlines specific rights for consumers. BBB advises consumers to become familiar with their rights under the FDCPA which can be found at the following link: http://www.ftc.gov/os/statutes/fdcpa/fdcpact.shtm

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
12

F

Pattern of Complaints

BBB files indicate that this business has a pattern of complaints concerning the billing or collections issues area. Specifically, complaints are alleging improper collections practices.

On February 19, 2015, Michael Michael Green & Associates, LLC was informed of this concern via email and invited to discuss the pattern of complaints and determine ways in which the pattern might be alleviated.

On April 3, 2015, Mr. Michael met with BBB staff to ... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Michael Michael Green & Associates, LLC include:

  • 31 complaints filed against business
  • 3 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.
  • Failure to respond to one complaint filed against business.
  • Failure to have a required competency license.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Michael Michael Green & Associates, LLC

This Business Is Not BBB Accredited

Michael Michael Green & Associates, LLC

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