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            Business ProfileAces Automotive

            Auto Repair
            BBB accredited business

            Contact Information

            118 Business Park Dr

            Indian Trail, NC 28079-9432

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            (704) 684-0265

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/6/2009

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            118 Business Park Dr, Indian Trail, NC 28079-9432
            BBB File Opened:
            3/25/2009
            Years in Business:
            18
            Business Started:
            5/1/2006
            Business Started Locally:
            5/1/2006
            Business Incorporated:
            5/21/2013
            Accredited Since:
            4/6/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            3
            Alternate Business Name
            • Farrell's Vettes Plus, Inc.
            Business Management
            • Mr. Chris Farrell, Owner
            Contact Information

            Principal

            • Mr. Chris Farrell, Owner

            Customer Contact

            • Mr. Chris Farrell, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            John M

            08/23/2022

            I dropped my car off at Aces Automotive, ************, ** on August 15, 2022 to have the engine evaluated. I provided them with my 3rd party warranty information along with a diagnosis from a Kia ******* Their advertising says that they replace engines. On August 23rd I asked ***** for an update on my car. ***** informed me that he evaluated the situation and that he would NOT work on the car. I would have understood if he had called me the day after I dropped the car off, but he had never called. Instead he held the car for 8 days and never told me anything.

            Aces Automotive Response

            08/25/2022

            After diagnosing the customer's compaint we felt that the car did not need an engine replacement as the concern was not duplicated,also the concern that he had was covered under factory warranty so we recommended a *** authorized service center re evaluate the customer concern.The reason he was not called is because of other clients that were here prior to him and his vehicle had not been diagnosed yet. When he did call our diagnosis was completed but the documentaion was not ready yet,he was too angry for us to explain our findings at this point,and we were not able to present this to him.THE CUSTOMER WAS NOT CHARGED ANY MONEY FOR OUR SCAN TESTING, LABOR AND DIAGNOSTICS WHICH EXCEEDED 1.0 HOURS. He decided to come pick up his car. See ***************** which explains the procedures recommended. engine replacement instructions for dtc p1326 (pi1803w/x)https://static.nhtsa.gov

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

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