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Find a Location

Brandon Reeves Auto World, Inc. has 1 locations, listed below.

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    Business ProfileforBrandon Reeves Auto World, Inc.

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/16/2012

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    950 W Roosevelt Blvd, Monroe, NC 28110-3441
    BBB File Opened:
    9/14/2007
    Years in Business:
    20
    Business Started:
    9/26/2003
    Business Started Locally:
    9/26/2003
    Business Incorporated:
    9/26/2003
    Accredited Since:
    5/16/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 0065816 for this business, issued by Division of Motor Vehicles, NC

    These agencies may include:

    Division of Motor Vehicles, NC

    1100 New Bern Ave

    Raleigh NC 27697

    (919) 715-7000

    https://www.dmv.dot.state.nc.us

    Type of Entity:
    Corporation
    Number of Employees:
    8
    Business Management
    • Mr. Brandon Reeves, Owner
    Contact Information

    Principal

    • Mr. Brandon Reeves, Owner

    Customer Contact

    • Mr. Brandon Reeves, Owner
    Additional Contact Information

    Fax Numbers

    • (704) 226-9008
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/05/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    The H2 Hummer is being falsely advertised. I was invited to Brandon Reeves Auto World to test drive the H2 Hummer ****. Only to find out when I got there, I was told by the same sales representative that took my phone call, by the name of ******. That Hummer is not drivable!!! THE MANUAL GEAR SHIFTER WAS BROKEN, AND THE ***** COULD NOT EVEN GO INTO GEAR. NOT ONLY THAT, THE INTERIOR WAS A HORRABLE MESS!!! FADED, CRACKED, and TORN LEATHER SEATS, PEALING LEATHER FRONT DASH. DISGUSTINGLY FILTHLY DOORS. TAPPING IN THE ***** APON STARTING THE HUMMER AND AFER IDLEING. The front wheels need alignment. I was told this by the sales rep.The H2 Hummer is being falsely advertised. I was invited to Brandon Reeves Auto World to test drive the H2 Hummer ****. Only to find out that when I got there, I was told by the same sales representative that took my phone call, by the name of ******. That Hummer is not drivable!!! THE MANUAL GEAR SHIFTER WAS BROKEN, AND THE ***** COULD NOT EVEN GO INTO GEAR. NOT ONLY THAT, THE INTERIOR WAS A HORRABLE MESS!!! FADED, CRACKED, AND TORN LEATHER SEATS, PEALING LEATHER FRONT DASH. DISGUSTINGLY FILTHLY DOORS. TAPPING IN THE ***** APON STARTING THE HUMMER AND AFER IDLEING. The front wheels need alignment. ******, the sales rep, informed me that the vehicle had already been serviced and that the dealership would LOSE MONEY ON IT AND MAKE NO PROFIT IF SOLD FOR ANY LESS THAN THE ***** SHOWN IN THE ADVERTISEMENT. THIS IS A TOTAL WAIST OF MY TIME. I THOUGHT AUTO TRADER HAD A GOOD REPUTATION FOR ADVERTISING GOOD RELIABLE VEHICLES AT TRUE-BLUE BOOK VALUES, BUT THAT IS NOT THE ***** THIS WILL BE REPORTED TO THE BETTER BUSINESS BREUO AND ** **** I FEEL AS THOUGH THE ***** REP WAS TRYING TO TAKE ADVANTAGE OF ME BECAUSE HE THOUGHT I WAS AN UNEDUCATED BLACK MAN AND CONTINUED TO TRY TO SELL THE VEHICLE TO ME AFTER I POINTED OUT EVERYTHING IN THIS EMAIL TO HIM. THESE UNFAIR BUSINESS PRACTICES AND AS FAR AS I'M CONCERED ILLEGAL BUSINESS PRACTICES. BRANDON REEVES AUTO WORLD IS NOT TO BE TRUSTED BY ANY ADVERTIZING COMPANY AT ALL FROM THE EXPERIENCE THAT I JUST BEEN THROUGH AND WITNESSED FOR MYSELF. AUTO TRADER NEEDS TO BAND BRANDON REEVES AUTO WORLD ASAP!! THAT VEHICLE IS THE FURTHEST THING FROM SHOWROOM MATERIAL. I'M A 30-YEAR-SEASONED WELL-EXPERIENCED MECHANIC AND KNOW WHEN SOMEONE IS SIMPLY TRYING TO ROB ME. THIS IS THE WORST CASE OF AN ATTEMTED ROOBERY I EVER WITNESSED. THANK YOU. AND PLEASE REPLY. **********,:RHAWSHEE:*********, ALL RIGHT RESERVER.1. LIVING, BREATHING, MAN.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Stephanie B

    1 star

    09/06/2023

    HORRIBLE EXPERIENCE. Go ANYWHERE else to purchase a vehicle! The manager lied to us about having a certain vehicle on the lot, had us drive FOUR hours, and pulled our credit only to tell us when we arrived that the vehicle was not there and was not available. We were informed the owner, Brandon Reeves, sold the vehicle to "a friend" and oh well, have a nice day. It was obvious that every employee there knew we were being done wrong and it was a common occurrence for this dealership. It was unbelievable and embarrassing. There are so many other choices to purchase vehicles, so definitely avoid this nightmare. Hopefully you can save yourself a whole lot of wasted time and frustration. I wish I had read the reviews!

    Brandon Reeves Auto World, Inc. Response

    09/07/2023

    Vehicles are only held with deposits as we have multiple sales reps all trying to sell the same vehicles all day every day. If we held every vehicle with a promise we would simply sit on all of our inventory. We truly apologize that the unit got sold during your drive, but without a deposit they remain on the lot open to the public. Again, we are sorry this did not work out for you and for your trouble. We have been here for over 20 years and strive to run a good business.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

    BBB Reports On

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