Business ProfileforMooresville Ford Mercury, Inc.

I ordered a vehicle from this dealership in August of 2022. The dealership at this time was very engaged and responded to all calls and texts. The car sales woman promised to provide car mats with the vehicle upon delivery with no added expense stating Thats no problem when I asked if they could be added in with no charge. When the car was delivered at the end of December, and I asked about the mats the dealer (his name is ****) that I spoke with was unsure about the delivery of mats and spoke with the previous dealer who ordered my car (her name is ***). **** proceeds to promise to order the mats and says they will be delivered to me. In February I text **** and ask about an update on the mats. He states As soon as they come in well get them shipped to you. I hear nothing, so I text *** in February inquiring about an update on the car mats. She never replies. I then proceed to call and leave voicemails on **** office phone and three times on the managers phone from May until June. No one has responded or even attempted to get back to me. The front desk assistant (****) has taken my name and number in addition to leaving the voicemails several times promising that someone will reach out to me, but no one has. At this point I would just like to receive the promised mats and never do business with them again and recommend no one go there since their customers are not valued unless they are in the process of buying a vehicle.