Business ProfileforAll Systems Pro, LLC

Technicians came out to look at my refrigerator and said it needed a new ice maker. They told me the owner would get back to me with a quote which he never did until I sent a follow up inquiry a week later. I asked for a refund which he refused and then stopped communicating with me and kept my $100. I never got the quote I was promised, my refrigerator was never repaired and he never agreed to give me a refund for failing to do the job he was hired to do. Id highly recommend avoiding doing any business with this company.

Hello, I am sorry to hear that you were not satisfied with my company's performance. However, I do not believe that the full story is being presented here. You called my office on Monday January 3rd to request a technician to diagnose your problem. My technician went out on Tuesday January 4th, and diagnosed the problem as a defective icemaker. I did not get his report until Wednesday the 5th. I then take that report and start researching the part availability and the cost from there. My goal is to provide a quote within ***** hours for parts and labor to install the part. Unfortunately I did not have an accurate quote by Friday, due to the extensive research it sometimes takes to locate a part which one of my vendors have in stock and readily available. I will also admit as I did to you on the phone that I was very sick at the time, as indeed my whole family had an awful cold. I had to take some time from work to get tested for covid-19, for the safety and well being of my staff and customers (It came back negative thankfully). Even with this setback, I managed to locate your part and had set up a quote call for you first thing Monday morning, January 10th. You were to be scheduled to complete repairs on Tuesday the 11th, per your approval of the quote. Before I got the chance to do this, you contacted me on Sunday and told me since you hadn't heard from anyone on your quote that you now wanted a refund for the full amount of your initial service call and were calling someone else. You denied me the chance to help resolve your issue, and even disagreed with and questioned my technician's findings. You did not care or accept my apology for my being sick, or consider the fact we are dealing with a pandemic and major supply issues. My policy for all customers is to complete repairs within 7 days of the original visit, and I would have met that goal, given the chance. I even responded to you that Sunday even though our office was closed to explain. You weren't interested in negotiating the cost of completing repairs, or letting me resolve your issue at all. I even offered you a partial refund although initial service charges are usually non-refundable by company policy. You declined my offer and then threatened me with a negative review if I did not refund your entire payment. I am fair to my customers, when they are willing to be fair with me. I feel that you were very unreasonable and could not be satisfied, regardless of what I did. My technician did a service for you by coming out to your home (the day after I received your initial call) and completed a diagnosis as promised. I cannot help that you did not agree with his expertise and saw no value in that. You have the right to choose another company to complete your repairs, based on the information you were given. I also have the right to defend my company as we did our part and gave you a diagnosis on site. You also gave me very little time to respond to your last message, as I was re-considering your request for a full refund. Within 12 hours you went ahead and posted your 1 star reviews. Thus, I consider our business with you complete and our obligation fulfilled. Thank you.