Business ProfileforPlumbing & Drain Professionals

I purchased a house in Marion, Ohio on Wednesday, November 15th. Prior to close, the sellers had all utilities disconnected. I was able to have the electricity restored that same afternoon, but the water company would only reconnect the following day. The morning of the 16th the flooring company, ******** started laying the LVP. ******* subcontracted Plumbing and Drain Pros to remove the toilets so they could lay flooring in the bathroom. In the meantime, the water company turned my water back on. The gentleman with the water company asked me if I knew how to read the water meter and offered to show me. While we were in the basement looking at the meter, the contractor for my countertops yelled down for us to turn off the water because water was pouring out of the light fixtures & running down the walls. The individual with Plumbing and Drain Pros, who had removed my toilets, had neglected to turn the water valves off to the toilets. My house now has extensive water damage. The flooring company stopped all work. Immediately following the event, I contacted Pluming and Drain Pros and was assured they would take full responsibility. On Friday, Plumbing and Drain Pros informed me they would need to "investigate" before offering remediation & sent out a manager to conduct some “tests.” He found that none of the toilet valves were faulty and stated, “good news for you, bad news for us” and guaranteed he would immediately contact ******* to begin repairs. I contacted ******* that afternoon & they stated they had not heard from the plumbing company. I contacted ******* on Saturday morning and they confirmed that Plumbing and Drain Pros agreed to repairs and would pay ******* directly. Yesterday(Monday) I received an email from ******* stating that I will need to file a homeowners claim. My house sits empty, now on day 6 with extensive water damage. I have been promised complete repairs will be made, by all parties, verbally and in writing and nothing has been done.