Customer ReviewsforLiberty Restoration, LLC

Hired them for a full roof replacement in 2021. In 2024 STILL having issues with the new roof as we have discovered the 4th leak. Previous leaks caused damage (they repaired) in the garage. Other major leak caused damage to the wood ceiling in main room. Trying to fix - but the stains will always be there and noticeable. There are drywall stains in several places in the house now. As we replace carpet - we've now found another leak again that is active. I know they sell it - and someone else does the work. This has been a horrible project that never seems to stop having issues. At least we did get the roof we paid for, but the headaches and damage to the property since are not worth it. The main number listed on the website no longer is valid. Am currently waiting on return phone calls and to fix the active leak again.

I ********* ***** was scam by Liberty Restoration.... They were suppose to put a roof on my home in the year of 2022 and they came to my home and got 4000 dollars and the roof was never put on. Now I'm having to go to court to try to get my money back. Also we have been to court and they were served papers to come to court but never showed up,

New roof leaks caused damage in many areas. Ruined drywall ceiling and possible mold. Told it was installed wrong and that it would be fixed. I run a home daycare and it's in this space where children are. Waiting months for repairs. Looks awful

This post is about Liberty Restoration, a local roofing company. 2 yrs ago they put a roof on for me,all seemed to be ok except when we had a chimney cap put on 1 yr ago and the guy doing it said there was a shoe print that was indented into the roof down to the wood. Called them and they fixed it, I think. This past summer I had my gutters cleaned, was told that my gutters were clogged with cement, nails and roofing stuff! They cleaned it out,I decided to get new gutters. Now find out the shingles were put OVER the gutter extension and glued/nailed into place and guess who won’t answer my calls now unless I call from a phone # they don’t know as mine?!? The gutter company can’t pull the old gutters off d/t them being glued/nailed into old gutters w/o ripping shingles off and Liberty Restoration manager won’t call me back or take my calls now! Buyer beware.

THEY GOT ME TOO. It's been two years, no work done, no calls returned. Contacting my lawyer.

Same bad thing as other people reported happening to me now. Took $46,000 deposit 4 months ago. And never heard back from them after trying to contact them numerous times by email, text and phone. I want my deposit back immediately as no work ever got done. Their offices in powell Ohio appear to be abandoned.

I placed an order and entered into a contract for new windows in March of 2023, was told 6-10 weeks windows would be delivered and installed. My credit was pulled as part of their contract. It is now august and I am still without windows. I have called the Powell ohio office multiple times with no answer or return call. We were finally able to get a phone number for josh b******* who is apparently the CEO of this company. He did answer my call, however he stated he didn’t know what the problem was he but that he could see the order had been placed. he said windows would be done in 2 weeks. This was approx 4 weeks ago. if you can avoid this company- do so. They have no idea how this has affected our family. Terrible customer service. Very unprofessional

Do not use Liberty Restoration, they did substandard work and do not return my communications. Liberty Restoration installed an entire roof and siding on a section of my home. When they were installing the siding, the supervisor told me that this was their first time installing this type of siding. I was told that I would get a crew with experience. It was installed on March 8 and 9 of 2023. They ran out of the custom-colored siding and decided to paint the other remaining boards with a different color. The painted boards do not match the custom-colored ones. Also, a board that was not attached properly fell off during a storm on April 4. We contacted Chris H***** of Liberty Restoration on April 5 to have someone replace the board and he said he would have it repaired right away. Chris H***** also promised us that since this was an inferior installation, they would redo it. Nothing has been done so far. After calling and texting Chris H***** several times without any action, I called Josh B*******, the President of Liberty Restoration. I spoke with Josh B******* on June 23, 2023, and he said that he would look into the issues and get back with me. I have called and left several messages and have emailed him twice. He has not gotten back with me. Liberty Restoration also installed a roof on my house on October 14. 2022. As a part of the settlement that I will receive from the insurance company, I need a "Certificate of Completion" in order to collect the remainder of the payment. I have requested this information from both Chris H***** and Josh B******* several times and they are unwilling to provide it. I do not understand why, unless they did not do the work properly and do not want to provide false documents to the insurance company. Additionally, there is damage to some of the shingles due to them removing the old boards from the house.

In September this will be going in for a year. I have not gotten my roof replaced all money was given. I have been told they don’t have a crew. Then I was told they do! But no call back. Then the location in Houston closed so we lost contact for awhile. Finally got ahold of someone was told I would get a call back the following day never did! I have been calling no answer for the passed 3 days. At this point I would just like my money back! A contract was signed but they have not followed through. We have given enough time and I was very patient but now we are just getting ignored. I have never dealt with such an unprofessional company.

DO NOT USE THIS COMPANY. I had my new roof replaced over a month after the contracted date. After completion there were seven areas that we not to code. The quality of the work is sub par. They do not follow up or confirm when and if an inspection is performed. Flashing was not done to code, siding was hanging off the back of my house. Aprons ran short and left exposed gaps. I have photos of all this as well.