Business ProfileforEmergency Plumbing Heating & Air

Dates of service(s) 1/18/2024 and 1/28/2024 (Not 1/29/2024) as reported on invoice 1/18/2024 total paid was 217.00, 1/28/2024 paid 240.00 of 479.00 being charged. On 1/18/2024 Emergency Plumbing ******* Air made a call to my residence to determine why my propane furnace was not working. I was charged 97.00 for Professional Diagnostic Service. This service call resulted in a 20x25x4 furnace filter being installed. Technician advised that it was extremely dirty and black. Recommended change more frequently. I wrote them a check for 217.00 and they left. On 1/28/2024 I woke up and furnace not running so I called EPHA and then came back out. This time I received an emergency professional diagnostic service for a fee of 419.00. The result of this service call was a dirty black sooty filter. Recommend I change more frequently. On 1/29/2024 I woke up furnace not running my son contacted **** ***** ******* *** *******. They came out pulled a 5 inch filter out of the slot for a 4 inch filter it was jammed in. Technician advised that the heat exchanger was bad and it was a good thing the safety features were working or there would have been carbon monoxide buildup. EPHA was called and advised that another company discovered the major problem with heat exchanger and the filter. I was advised emergency call is to get unit running not to diagnose issues. For an additional fee this could be done. Informed if i dont pay balance it would go to collections. I seek to be refunded what i have paid them except for 120.00 for the filter installed on 1/18/2024. I did not receive professional diagnosis on two separate occasions. And the truth be known I am very lucky to be alive, thankfully the safety mechanism worked. I feel that i was taken advantage of due to my age, I am 83 and not steady on my feet to supervise the technicians work.