Business ProfileforA Proper Garden

DOT: May 5, 2023. Spent 3 hours at the store working directly with the co-owner, *****. 3 pots were picked out, marked and the remaining discussion was re: type of flowers/colors to be planted. ***** stated that he would come to my residence, personally, (within 2 weeks) to plant flowers. This never happened. 1. The following 2 weeks, I received several calls from one of *****'s co-workers, *****. She repeatedly stated that she was confused about what to plant and gave no reason why ***** could no longer plant them. After multiple calls to the shop asking to speak with *****, I was told 'this is his busy season and he will get back to you.' He never did, all summer. 2. The pots were delivered 2 weeks later without my knowledge. Once I realized they were at my house, I quickly ran outside and told the delivery personnel that 1/3 pots were incorrect and that the color and quality of the flowers were incorrect and looked horribly unhealthy. The delivery man called ***** and he handed me the phone. ***** said he would come out the following week to replant everything. He never did. 3. The incorrect pot that was delivered was 1/3 the size that I picked out and paid for. It was the only one that size (huge)! 4. To date, I have received multiple texts, pictures of incorrect pots, excuses for why the job was not completed and an offer to 'make it right' by doing fall pots free of charge (which I have no interest in). These were all from ***, the other co-owner. 5. They continue to text me and threatening to take me to small claims court to obtain their money for the 'plant material and delivery charge.' At no time, has anyone assumed responsibility for their incompetence, failure to correct existing plant material, or offer to ATLEAST come to my home to speak with my husband and I and to correct the problem. Gardening is my passion and it resulted in tremendous disappointment from a business with extremely poor customer service. I do not want further contact with them.