Business ProfileforValley Ford of Columbus

I was in a rush to buy a car after the ins company said I had to return the rental car in 5 days. Valley kept showing me cars they "thought" they could get to work with my payment and credit score. I finally agreed on one. They told me they would be in touch when the paperwork was ready, They called and said they have to re-sign a contract with the bank. That ate up 4 days. On the 5th day they told me they could no longer get the vehicle financed. They showed me a similar vehicle that I bought. Started having problems right away. I told the dealer that sold it all my complaints and was told to bring it in. I bought the vehicle on the 6/14/2023. The vehicle was dropped back off to them on the 6/19 for inspection. I called and left multiple voicemails and never received a call back. I finally went into Valley for answers on 6/29. They told they have been waiting for my authorization to go ahead with the transmission repair. I never got a call. They had me wait until I could talk Jack. He finally called and said that I do not owe this, they are trying to figure out a solution. In July I told them to use my extended warranty if needed. They said they had to wait 30 days from the purchase date for it to be active. 30 days would have been 7/14. I called 7/31 for an update. I was told they had just spoke with the warranty company and sending an inspector. 8/1 I was told the warranty company was covering it and the transmission would be in within 7 days. 8/16 they still have no transmission and just now checking into it. Finally received the part 8/25, and work was finally completed 9/5. 3 months hassle for an issue they should have never sold me a car with. One of the associates even told me I should be happy they are providing me with a rental. Turns out, on 12/22 I found out that it now needs it's third transmission since I have bought it less than 7 months ago. STAY AWAY from Valley.