Business ProfileforOriginal Mattress Factory

We purchased a King Size Mattress in 2017. It had a 12 year warranty. We began having problems with the mattress three months ago or so & called the store to tell them we were having back problem issues sleeping on the bed. So they sent out a Customer Service Rep to inspect the mattress and was scheduled for October 19 but was cancelled because the rep was sick. The inspection took place the following Tuesday, October 24. Upon inspection, the Rep measured the bed and took different measurements and stated the bed was off by over an inch on each side. He suggested they take it back to the factory and open the mattress up to see what problems existed as there were definitely some and fix them and re-Strech the cover. He said the mattress would be even more firm which we did not want. I asked him if we could get a pro rated credit for another, softer mattress and he said he would talk to the powers to be. He finally called me back on Thursday, two days later and stated I could get a $200 credit towards another mattress which was what it would cost them to take ours back to the factory to fix. I said after talking to my wife, I would take the $200 but would apply it to a different brand mattress as I no longer trusted their brand. If this one costing over $1200 only lasted 5 years I wanted something different. They refused to give me a $200 check towards a different mattress. I would not buy another one from Original Mattress Factory after this experience. So I am looking to have the BBB contact this business on my behalf to help us get the $200 they promised. Just because I selected a completely different brand, they said no. This is not right. We selected a Plush Hospitality Mattress as we have had good luck sleeping at Marriott Hotels, so this was what we went with. We would like the $200 back from Original Mattress Factory. This is a terrible business attitude towards a customer that experiences a bad product from them.