At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 7450 Industrial Pkwy, Plain City, OH 43064-8789
- BBB File Opened:
- 9/18/1995
- Years in Business:
- 31
- Business Started:
- 5/3/1993
- Business Incorporated:
- 8/17/1994
- Accredited Since:
- 9/26/1995
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 8:30 AM - 5:00 PM
- T:
- 8:30 AM - 5:00 PM
- W:
- 8:30 AM - 5:00 PM
- Th:
- 8:30 AM - 5:00 PM
- F:
- 8:30 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Robb Mitchell, President
- Mr. Matt Gardner, Director of Operations
- Contact Information
Principal
- Mr. Robb Mitchell, President
Customer Contact
- Mr. Robb Mitchell, President
- Mr. Matt Gardner, Director of Operations
- Additional Contact Information
Phone Numbers
- (740) 687-6258Other Phone
- (614) 875-1770Other Phone
- (740) 687-6258
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Initial complaint -
Jan 2022 my basement flooded d/t sub pump malfunction - was told not covered d/t I declined sewer coverage on my policy. I told them it was never explained to me that even though I live in the country I still have to have sewer coverage in order to cover my sub-pump (I thought b/c I dont have a sewer that sewer coverage was irrelevant.. never was it explained to me what it was or that I needed it since I have a sub pump).
I s/w staff both at the Mitchell agency and at ****** Ins and was told no way to cover would have to pay out of pocket (which I did). I s/w several people (again at both places) regarding adding whatever I needed to to add sewer coverage. I was quoted a price and told them OK to add to my plan.
5/4/22 my basement flooded again d/t electric being out (high winds. over 900 customers were affected) x 1 and 1/2 days (I even have a battery back up and it ran down d/t electric was out).
I called Mitchell Ins Co as soon as I was aware. ***** ******** called me back and again told me that I was not covered. First he said that I never gave them proof last issue was taken care of. I told them ******* had info from ****** *****. He asked that I provide him with copy of plumbing fix I did. then he said that still not covered d/t he has no record of them adding sewer back up and his staff and staff at ****** state that it was never discussed (again I discussed with multiple people about i adding sewer covg) and unless I had something in writing nothing can be done.
I told him that if I needed something in writing they should have sent me something and I thought that they had, however he said no there is no record of it. I told him as a customer I thought they took care of it and no one ever followed up with me regarding so how was I to know that it was never added as per the discussions I had and agreement to add it (whomever , said it wouldnt be that much I think 10-15.00 more and I told them that was fine.").
Sincerely, **** *****
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