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Find a Location

Sears Heating & Cooling Company has 1 locations, listed below.

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    Business ProfileforSears Heating & Cooling Company

    Heating and Air Conditioning
    BBB accredited business

    Additional business information

    Additional Info:
    Sears Heating and Cooling offers Heating and Cooling repairs and installations.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/19/1966

    Years in Business: 74

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Heating and air conditioning services including Air Conditioner Repair, Furnace Repair, Air Conditioners, Furnaces & Humidifiers, Indoor Air Quality

    Products & Services

    Heating and air conditioning services including Air Conditioner Repair, Furnace Repair, Air Conditioners, Furnaces & Humidifiers, Indoor Air Quality

    Business Details

    Location of This Business
    3981 Cleveland Ave, Columbus, OH 43224-2365
    BBB File Opened:
    1/1/1966
    Years in Business:
    74
    Business Started:
    1/1/1950
    Business Incorporated:
    3/25/1987
    Accredited Since:
    4/19/1966
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Sears Heating and Cooling
    • Suburban Industries, Inc.
    • Sears Heating Company
    Business Management
    • Mr. Paul J. Schwerling II, Owner
    • Mr. Jamie Schwerling, President
    • Mr. Aaron Kemp, Marketing Manager
    • Mr. Bryan Meier, Vice President
    • Ms. Carly Caldwell, Installation Manager
    • Ms. Michelle Jeffries, Service Manager
    Contact Information

    Principal

    • Mr. Paul J. Schwerling II, Owner
    • Mr. Jamie Schwerling, President

    Customer Contact

    • Mr. Jamie Schwerling, President
    • Mr. Bryan Meier, Vice President
    Additional Contact Information

    Fax Numbers

    • (614) 475-7780
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jason C.

    1 star

    09/06/2023

    I had a new HVAC system installed in the spring of 2019 and have had nothing but problems. In short: My a/c runs constantly every day in the late spring and summer, and on some of the hotter days the unit cannot keep up. The furnace runs continuously in the winter. I reported the problem several times, but no one could figure out the issue. I finally connected with the installation manager, Carly, who made me feel like she would figure it out. Over time, through Carly, I've had a tech come and tell me to seal the access to the attic fan; I've been told that the manufacturer's rep determined that my ductwork is too big for the system (which was never mentioned by Sears before or during installation); and I've had a tech replace the A coil on the inside unit; none of which have helped. All the while, I've been told that the issue would be resolved one way or another. Eventually, Carly informed me that she was standing by the manufacturer’s response. I told her I was disappointed and reminded her of the Sears core values, which include that Sears will do what they say they are going to do; will be empathetic to the customer; will communicate effectively with customers; and will respect customers. This is not at all what I have experienced in dealing with Sears. I even expressed my concerns to Michelle, the service manager, who was rude and unhelpful. Now, 4 years later, I still have an inefficient HVAC unit, and Sears is refusing to do anything about it. Sears has not stood up behind their product nor their service. I feel that if I contract with a company to have my HVAC system replaced, their responsibility is to provide me with a system that works properly and is efficient. The mark of a good company is not how good they are when things are going well, but how they handle it when things go wrong. This problem could easily be resolved, but Sears is unwilling to make things right. Buyer Beware! ***** ****** *******

    Sears Heating & Cooling Company Response

    09/13/2023

    Im so glad to read this 1-star review so we can now end our relationship with this person. We have been out many times at no charge with the system working. We replaced the evaporator coil for free because the customer felt it needed to be. We brought out the manufacturer rep who did a load calc of his house and determined the equipment installed is correct. We sent ***** a copy of this finding. As ***** stated, the ductwork is very old and large and smaller diameter ductwork would throw the air better making his house comfortable. But, he declined to have this done. He scheduled a call in July 2023 for us to come look the the a/c but canceled. He's not making it easy for us to help him. We cant do anything else for this person.

    Local BBB

    BBB of Central Ohio

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