Business ProfileforAtlas Butler Heating And Cooling

We recently used Atlas Butler in New Albany to replace our hot water heater tanks with a tankless water heater. Not cheap. 15% more then the competition. During the sale process Atlas sold me on a filter they can install on my main water line that was to help with sediment build up. Shortly after installation we notice a musty smell in our basement, but couldn't find any water. After a couple of weeks, and few more rain storms, the water finally accumulated enough to seep through the carpet. Sure enough, we were having ground water leak in through the location where our main water line entered in the basement. Clearly, during install of the filter Atlas has broken the seal that keeps the water out of going into the basement. We had Atlas come right out to inspect. They sent their plumbing leadership team out to look at it as well. They gave us the run around. Asked that we get the city out to make sure a broken water line wasn't causing this issue. All clear. After several calls and messages to Atlas their reply was that they didn't feel liable. The guys at the top wouldn't even take our call. There was a water stain on the wall that looked 10 years old and said that we had issues prior. We've been in our house for 7 years and never had a drop of water enter our basement. So, it's just ironic that in the area where Atlas was working we all of a sudden had a leak??? No accountability. No responsibility. Now........no credibility. I have given them ample opportunity to step up and do the right thing. Just something to show that they cared.......that maybe it was not just a coincidence. Atlas chose a different route. On a positive note. We are glad we went with a tankless water heater. Just wish we had someone else perform the work. Will not make that mistake again. Learn from our pain.

We spoke with this client about the issue and stated that we would take a look at the issue, and if we feel like it was our fault then we would take full responsibility. Atter taking a look. we determined that the pipe wasn’t sealed correctly to begin with, and that it is not our responsibility. Our techs were there on 5/3/24 installing a tankless water heater and a Scale Rx, which required us to move the service line pipe around, minimally of course, to install the Scale RX product. Under normal circumstances, you should be able to move the pipe around with no issue. It appears to us though after our visit to the home on 5/29, that there were water stains on the wall that would indicate to us that the seal around the pipe had leaked in the past and is still leaking. We took a photo of the area in question, and it indicates years of water leaking down the wall and around the seal.