Customer ReviewsforSpinLife.Com, LLC

After almost an hour on the phone with a Spinlife Representative who convinced me it would not be too small for me I ordered a buzz around scooter. They waived their white glove delivery fee making me think they were doing me a favor. Instead It was delivered put together and no box was left for me. I inquired about needing to return it prior to ordering it and I was assured it would be a hassle free return and the only charge would be a 20% restocking fee. I needed to return it and when requesting the return I was sent a return authorization right away in addition to telling me there would be a $249 fee to pick it back up and $349 to ship it and a 20% restocking fee which would be $310. So for an electric scooter that cost me $1550 they want $908 to return it to them. I had to pick a star rating and the only reason I didn't give it a zero is because it wasn't an option. I am writing this on behalf of my 85 year old handicapped father

Dear Michelle, We consider you to be a valued customer and we appreciate your business. We are sorry to hear that your purchase was not a good fit for your father. A return authorization was issued and as a courtesy we have offered to waive a portion of the return expense. It is our hope that we can assist you in the future with your mobility needs. Sincerely, SpinLife Customer Service

I spent $3000 for a lift chair. It is supposed to be under warranty. 2 years, with minimum usage, later, it stops working. They want to charge $250 for a service call to see what’s wrong. My electrician gets $85 for a service call. My plumber gets $75. My air conditioner service guy gets $75. $250? Outrageous! For a $3000 chair, they should stand by their product! Run from this company!

Dear Mr. Cronk, We are sorry to hear that you are experiencing issues with your Golden Technologies lift chair. You did purchase a 1 Year In-home Service contact which expired back in December of 2022. Our normal cost for any repair services not covered by a service contract is $250.00. You are under no obligation to use our service and you can seek outside repair companies. Golden Technologies will stand behind any warranty parts and SpinLife can facilitate ordering parts for you if needed. Please reach out to us if you would like us to assist you. Sincerely, SpinLife Customer Service

They sold me a scooter that did not work from the start. After 14 service calls, I was send a "new one with the same problems. This scooter can not be fully charged. Spinlife has refused to help me. They quoted 20 mile range, it is more like 5 miles. It dies without warning, very dangerous. The release to push it is in the back, you have to rush to the front to stir it. It ran over my feet twice. this is a very heavy scooter with 2 batteries. This scooter died in August while I still had a warranty, that they told me would be good for another year. Spinlife no longer sells this model from ***** ********* but they are selling it on another site claiming 24 mile range. The site is ************************************************. These people are targeting disabled seniors like me and no one wants to help. Hope you can get the word out.

Dear Ms. Fesperman, We are sorry to hear that you are experiencing an issue with the warranty replacement scooter. Your SpinLife 2 year in-home service contract expired in May of 2023 as the expiration date reverts back to your original delivery date of May of 2021. Please contact our service department if you would like us to assist you with service which starts at $249.00. Since you no longer have a service contract you would be responsible for that cost. We will be making another attempt to reach you by phone to discuss this with you. Sincerely, SpinLife Customer Service

I bought a new scooter from Spin Life in June of 2023, first off they sent me one built in May of 2022,ok I thought that is kind of funny. I went to charge the batteries all the way up and they wouldn't charge all the way. I called twice about them and they said keep charging them every week and they will be ok which I did. Finally it was time to use it and within 50 feet of moving it the batteries were down to the yellow on the gauge. To make a long story short I call the technician and they had pride send me some batteries and when I went to replace them I noticed the ones in the scooter were made in Feb, 2022. that happened 3 times and the batteries they send me are always from May of 2022 and the six batteries they sent me didn't solve the problem. They sent me a charger and that didn't solve the problem. So here it is the first of November and I can't use my scooter and Spin Life wants to charge me $250.00 for a technician to come to my house. Pride said they would send a technician to put some more batteries in but they are still old batteries they are going to bring. I am at my wits end and want the scooter fixed because it is new. I think they never should have sold a scooter over a year old as new without going over it first to make sure it worked properly let alone not even giving me new batteries in it. All I want is a Scooter that works, I already had to cancel a few trips where I would need a scooter because of my disability.

Dear Mr. Falkenberg, We are sorry to hear that the replacement batteries and charger we sent did not resolve the issue that you are experiencing with your Pride scooter. We understand that Pride is has sent their technician out to evaluate and repair. We will follow up with Pride to ensure this has been resolved to your satisfaction. You are a valued customer and we apricate your business. Sincerely, SpinLife Customer Service

I bought a defective Pride Victory LX, returned it for another defective Victory LX. Took me 8 or 9 months of calling and still don't get a full refund. They didn't even try to fix Electrical despite my $99 service agreement. They refused to replace it! I was a loyal customer who came back to a $59 mirror, a $144 cover, and an indoors only scooter tgey refhsed to reosjr or replace it. Finally after 9 minths Oride agrees to a return "if I box it up." I'm in a mobility scooter, injured and 71, and alone. I paid for glove delivery and have to hire someone to get a box and box it? which I'm not reimbursed for if I buy another scooter. No credit for glove delivery on my next purchase,I loose $200 for glove and pay ot again. Tge mirror is for this scooter. This is how a loyal customer is treated who trusted and came back!!?

Dear Ms. Verducci, We are sorry to hear of the issues you experienced with your Pride scooters. We do not have any local field service technicians in your area therefore we could not offer a repair but we did work with our vendor partner on two occasions to replace the scooters for you. When the second scooter had issues we had that one returned as well and have issued you a full refund of your purchase price of the scooter. There was a charge for the upgraded delivery option of White Glove Delivery that you requested with the purchase of your newest scooter. We could not waive this fee as it is for a purchase of an entirely new scooter. You are a valued customer of SpinLife and it our hope that you will consider us for any of your future mobility needs. Sincerely, SpinLife Customer Service

Spinlife is a deeply dishonest company. I purchased a new Flex a Bed mattress for my Hi-Low Flex-A-Bed adjustable bed frame. The product page said it was compatible with my frame. This page showed the correct model in the photos. I received a different Flex a Bed mattress model than what was in the photos. I put it on the bed and confirmed it does not work. It barely bends and looks like it’s going to fall off. You can’t really lay down on it safely. Spinlife says: “The Memory Foam Mattress comes in a variety of sizes, allowing it to fit your current Premier or Hi-Low Flex-A-Bed adjustable bed frame.” Customer service first admitted the manufacturer sent the wrong thing. Now they’re pretending otherwise and will not refund an unused (and unusable) $1850 with tax mattress for a person suffering from muscular dystrophy. Sent proof and customer service just lies and gaslights. Sent pictures of the mattress on the bed literally proving it’s the wrong item. It does not bend and practically falls off the base yet the customer service manager says it’s fine. Disputing charges, contacting relevant state government authorities, and filing a small claims lawsuit if necessary. Do not support Spinlife.

Dear Michael, We are sorry that the mattress did not work out for you. We have arranged for a return and you will receive a full refund of your purchase price. You are a valued customer and it is our hope that we can assist you with your future mobility needs. Sincerely, SpinLife Customer Service

A HORRIBLE COMPANY I am a resident of Canada and have a very dear friend living in the USA who I visit from time to time. My wife who has some mobility issues decided she would like a portable mobility scooter, and as prices are significantly less in the USA I decided to order a scooter and arranged a visit to see my friend to coincide with the delivery. After reviewing different web sites and though having no experience with Spinlife I decided to order from your company, I did so based on price, the statement that said, “order today shipped tomorrow” and brief call some weeks earlier to inquire what the delivery time frame would be; I was told three to four business days.  I ordered the scooter Thursday, received confirmation that it would ship Friday and then on Tuesday received an email to say the unit would arrive Wednesday.  Bottom line it did not arrive Wednesday, or Thursday, or Friday.  As I was returning to Canada Saturday any delivery later than this was unacceptable.   Despite several calls to FedEx, the shipper who  had no idea when it would arrive, likewise and after calling your office neither did Spinlife.  In fact your representative told me; we don’t ship it, so you better check with shipper, nothing we can do. The delivery was critical and as nobody knew when it would  arrive and on the advise of FedEx I was informed to refuse delivery and the unit would be returned to the sender. Obviously as I would not be there after Friday I asked my friend to do this if and when it arrived.  I also posted notes on the front and back doors and on the driveway instructing FedEx that delivery was refused. FedEx did call Saturday and said the unit would be delivered that morning, and they were told that delivery was refused and to return to shipper, ultimately this is what happened, surprisingly in three days I did get a refund of $319 against a payment of $849 even though I never got the scooter

Dear Mr. Wright, We are sorry the scooter you ordered did not arrive in time for your visit to the US. Your order was purchased on 5/26 and shipped out that same day. Unfortunately we cannot guarantee an exact delivery date by the freight carrier. The tracking did show that Fedex was able to deliver on Saturday 6/3 which I understand was too late for you. Since the order was returned the return fees were deducted from your refund. Thank you, SpinLife Customer Service

Their customer service is one of the worse I have ever encountered. They do not stand behind the products they sell.

Dear ******, We sincerely apologize for the issues you were experiencing with the power wheelchair that you purchased from SpinLife. We hope that you are satisfied with the no charge replacement power wheelchair that we recently shipped and was delivered to you. Customer satisfaction is very important to us so please do not hesitate to reach out to us if you need further assistance. Sincerely, SpinLife Customer Service

I ordered a lift chair for my mom. The Spinlife sales rep was very helpful in helping me find the best option for her. It arrived on-time and the fabric is beautiful. She loves the lift chair and it has been so helpful! She can stand-up pain free! Wish I had ordered sooner! The sales rep also gave me a coupon so it was a great price. Lower than I saw on other websites.

Dear Beth, Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how much your Mom loves her new lift chair. It is our hope that you will consider SpinLife for any of your future mobility needs. We appreciate your Five-Star review Sincerely, SpinLife Customer Service

I ordered a wheelchair with a promised ship date of 1 to 2 business days. After they charged my card, I received an email with a ‘changed’ shipment date of a week later. I canceled my order, but my card was stilled charged. I called for a credit, which took three days to process. But when issuing the credit, my card was charged again. According to their web site their customer service is available 24/7. It is NOT. I emailed them and have had no response. As of this morning, my credit card has a pending $655 charge that has not cleared. They have tied up my available credit card limit for almost two weeks. And I still don’t know if the second charge is just an authorization, or if it will go through as a charge like the first one did. The only good part of this was that I found the EXACT sane chair on ****** for $75 less and with next day delivery.

Dear Rise, We have verified with our accounting department that there was only one charge to your credit card on 7/27/2023 for the purchase of the item and there was a credit processed on 7/28/2023 for the full purchase price. We would suggest reaching out to your credit card company for further assistance. Sincerely. SpinLife Customer Service