Business ProfileforCountertop Solutions

I have all emails/text/copy of calls-short summary is 8/22/22-Son of owner did template for granite countertop-He said where he wanted to put seam-I told him ABSOLUTELY NOT! Wanted to put it in front of 6 ft picture window-He said he didn't think slab was long enough-I brought out all paperwork & meas tape to show him it was-I told him anywhere past the window was fine & I didn't even care if the pattern matched up-just be sure seam was NOT IN FRONT OF WINDOW! He then finished template and left after having me initial a paper stating he was here and collecting my check for deposit-He did not go over the measure with me before leaving-8/26 went to owner to speak to him regarding template-MADE SURE he knew that I DID NOT want the seam in front of window-He said he did not have measure there but would make sure it was correct on template-Scheduled 9/12-His son and another guy came-when they installed the sill I made comment I was glad they notched the corners as we discussed-his comment "my dad does exactly how I write it down" then came time to install counter-brought in first pc-I immediately said this is wrong! Seam was EXACTLY where son wanted to put it in first place! Son said well what do you want me to do-I said what can I do-I have no sink/countertop-he went outside-assumed he was calling his dad-then came in with other pc and finished install-I immediately called owner-was told he did not have measure-Asked what my options are-He promised he would check for other pcs to replace-9/14 emailed him about replacment-out of town-9/21 Called him-asked if he would be in-said no-text him 9/23 said he would be there till 11am-I stopped & discussed issue-first time he brought up fissures-I know that his son wrote my measure out wrong & asked to see measure-He did not have it-said he would follow up w/MSI-never contacted me-I started pressuring him in Jan to get taken care of-rcvd letter saying nothing he would do for me-I emailed back requesting compensation-He ignored