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            Business ProfileTextbookRush.com

            Textbooks
            BBB accredited business

            Contact Information

            802 Avondale Ave

            Grandview, OH 43212-3473

            Get Directions
            Visit Website
            (614) 486-3348

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            Customer Reviews

            4.22/5

            Average of 146 Customer Reviews

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            Customer Complaints

            19 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/18/2011

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company buys, sells, and rents textbooks.

            Products & Services

            buy sell or rent textbooks

            Business Details

            Location of This Business
            802 Avondale Ave, Grandview, OH 43212-3473
            BBB File Opened:
            7/9/2004
            Years in Business:
            21
            Business Started:
            7/1/2002
            Business Incorporated:
            3/1/2006
            Accredited Since:
            2/18/2011
            Type of Entity:
            Corporation
            Alternate Business Name
            • Faculty Cash
            • TextBookRush.com, LLC
            • Book Dog Books, LLC
            • Textbooksrus.com
            • Bookstores.com
            • Textbooksrus.com, LLC
            Business Management
            • Mr. Philip Smyers, CEO
            • Mr. Jeff Brady, Director of Customer Care
            • Mr. Chris Brown, Controller
            Contact Information

            Principal

            • Mr. Philip Smyers, CEO

            Customer Contact

            • Mr. Jeff Brady, Director of Customer Care
            Additional Contact Information

            Fax Numbers

            • (614) 729-2478
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            03/05/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I sold this company two textbooks for a total amount of 98.93. That check was mailed to a billing address associated with my payment method on my account and not my current/shipping address. After contacting them to explain that the check was issued to the wrong address they have informed me that they will only reissue the check 45 days from the original date issued if the check hasnt been cleared from their accounts. I find this unacceptable. Whomever currently lives at my previous address which is the billing address on my account- its an apartment- could easily take this check and forge my name and cash it. I asked them for an immediate cancelation of the original check. They've told me they can't do that. I have to wait 45 days despite the fact that they have already received and accepted the products sent in. I'm more than sure they already have them listed in their inventory, if not already sold them. I am legally entitled to receive payment for these products.
            Read More
            Read 18 More Complaints

            Customer Reviews

            146 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Julieanne B

            02/07/2024

            I ordered two textbooks, I which I got within a week and was happy with the price and condition, but the order I still have not received. It's going on 3 weeks now, and I've tried to reach out to see what the shipping status is, but haven't heard anything back. Now I'm behind on homework.
            Read 145 More Customer Reviews

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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