Business ProfileforHometown Service Center, Inc.

I took two vehicles to Hometown for inside detailing on Aug 3, 2023. I had two appointment blocks one for my vehicle in the morning and the other for my mothers vehicle in the afternoon. I was notified each vehicle would take about 4 hours. I had my vehicle detailed, came and picked it up and dropped my mothers vehicle back off. When we arrived back at the shop around 4:30 as instructed by the employees, my mothers vehicle was still running. The owner let me know he had unplugged the battery to the vehicle, yet we couldn’t get the vehicle to turn off. I even attempted to call the dealership and the vehicle wouldn’t turn off. The owner instructed us to leave the vehicle until the morning and that he was a master mechanic and would have the vehicle ready for the next day. When we arrived the next day the owner instructed us he let the vehicle run until it went off by itself and charged the battery overnight and the vehicle started. He also let us know that he has a working relationship with ***** Honda and instructed us to go there to get the vehicle checked out. When my mom left she went straight to ***** Honda since her FM radio was not functioning, after diagnosis it they determined the owner was negligent to let the vehicle run and by doing so he burned the FM switch in the radio. After getting the estimate I immediately called the business and the owner informed me to have my mother bring the estimate, when she arrived he became very rude and then took no responsibility. I called several times and left several messages regarding reaching a mutually beneficial agreement and I have yet to hear from this business. Due to the owners negligence of rushing out of the business on the day we came to pick the vehicle up and not correcting the issue this part became damaged while it sat overnight.