Customer ReviewsforRoush Honda

Roush Honda has terrible customer service. I bought a brand new ********************* CR-V in Aug. 2021 w/ 4 miles on it. Three weeks later my display screen went black and I was told to just turn the car off and it will reset. I continued to have the same problem over a year before it was finally replaced. Then the ** stopped working, the automatic brake came on at 72 mph on the highway while in ***** control (which got the ** working again), the climate control buttons stopped working separately and the ** went out again. Each time I had a problem, I was told to bring it to a dealer so the car could be reset. While traveling, *** had the car at 3 different dealerships in 3 states. I called Roush Honda again in October 2022 after all the recent problems and was told to bring it it so it could be reset. I decided to go to another Honda dealership and trade it in for a 2022. Now after 1 month in the 2022 CR-V the ** doesnt work.Honda is having some serious issues w/ their CR-Vs and I wouldnt recommend them to anyone.I contacted Honda corporate and they dont care or want to hear anything about problems. After spending another $5,980 on the 2022, they sent me a $500 gift card to be used for Honda sales, service and parts. Im dont think I should need to pay for service or parts with a brand new vehicle, so what good is the gift card?

Been a customer with this establishment for over 20 years and the service and care has been forgotten entirely. Lacking in genuinity and understanding and just feed you what will get you out of the door the quickest. Having a consistent problem where they diagnose an issue and don't fix what is causing the issue. You go to have your car serviced with the expectation that they can provide knowledge and peace of mind, when in fact, there is no expertise whatsoever. Having to fix the same problem over and over again with no true resolve is aggravating and I don't wish it on anyone. Growing in clientele is understandable but not adapting to this growth is a recipe for disaster. There is no organization and they have made it impossible for themselves to address everyone's concern and be thorough in doing their job. The only reason they still have customers is because they lie and are two faced to the individuals who may not completely understand, therefore, clients think they have sanctuary when in fact the provider is untrustworthy and not empathetic towards issues they allow to continue.

My sales person was very good - no complaints! Financed my car via Honda Financial Services at the Roush Honda dealership. Later received two invoices for the first car payment, both in the same amount and both due on the same day. Went to the dealership to find out what was going on, they advised to just pay one of the invoices. As a follow up and to be sure I "wouldn't miss a payment" if I only paid one of the two invoices, I called Honda Financial - after hold times of 51 and 28 minutes I finally spoke with a real person and they said there was a glitch in the system and many people got two invoices - just ignore one of them. At the time of contract review and financing at the dealership, I was told that Roush Honda would renew my car registration for 2021-2022 and I didn't have to worry about it. Well, yesterday I received the registration in the mail, valid for less than a month. I called the dealership and was transferred to **** ******'s voice mail at a little after 9 am. Having heard nothing from the dealership I drove down and discovered that my message had been forwarded to another person - it would have been professional of them to call me and let me know that someone else would call me. To late, I was there. Discovered that I was told the wrong information and they couldn't renew my plate for 21-22 and that I would have to do it myself. Wasted a bunch of time and I hope this message saves someone else from getting the run around.