10 Customer Reviews
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Review from Jake C
1 star07/11/2024
I don’t trust them. Looking at other BBB and Google one star reviews this seems to be a trend with used vehicles and service issues. We bought this van less than two years ago. They pushed us on a warranty acting like it would cover everything and it ended up covering one thing, thankfully. However we have had thousands of dollars in work since buying it. Here is the list. New tires New brakes and rotors including calipers Timing belt Transmission flush Spark plugs Torque converter (some miracle it got covered under warranty). Alternator replacement. Rocker arm pressure switch. Also there is an issue with the right sliding door needs the entire rolling bars assembly or whatever it is all replaced but can’t afford to do that when it’s like $800. My preferred repair shop now (because I don’t trust Hinderer Honda) said they at some point we need the shock absorbers and axel shaft assembly replaced. Now as of today 7/11/2024 we have AC issues. We believe it’s the evaporator coil. I’m taking it to my local shop to have it repaired though because I can’t trust you all anymore. I’m sorry but it’s just beyond ridiculous to have this many issues in less than two years!!!! I have owned so many Hondas and it just seems too coincidental that I buy from you all for the first time and have this many issues!!! This is THOUSANDS of dollars in repairs. At this point with the AC now having problems I have no choice but to start having this investigated further by someone other than me. It’s shocking and extremely suspicious.Review from Melissa B
1 star03/16/2024
When I went in to get a used cash car .. mind you my 70 year old mother was who was there looking for me .. I live 45 min away… so they not only took advantage of someone over 70 they wait for me to get there and I said I wanna drive it.. well I gave him my license and he handed me keys and gets in the back seat. Like why I have NEVER had anyone ride with me on a test drive.. he would not let me go to the freeway told me to turn around at the light and head back.. I kept hearing a noise he kept saying it was the o2 sensor which I knew about cause they was waiting on the part to come in.. we do the deal .on my way home on the freeway now I was going 70 I have a video of all this on my phone but the rpm’s was up on 4500-5000 and was not dropping the engine was not shifing back down my whole trip on the freeway they never went down it was on 5000 the whole trip literally… they told me bring it back gave me a rental and put the sensor in.. wrote on the paper that it was test drove and fixed .. low and behold on my way home in the car again the stupid thing does the same thing and they say it’s not the transmission it was a sensor well I’m no dummy I been thru a transmission in my years I know what it is.. so I’m screwed cause they are rude money hungry ppl who prey on the elderly so sad but soooo true and god is my witness they need to take this hunk of junk back and give my elderly parents their money backReview from Yodit H
1 star08/10/2023
WORSE car buying experience ever! John Hinderer Honda sold me a vehicle with spray painted black rim and with acid rain on driver door. I was told a quote to fix the acid rain on day of purchase, which then made me comfortable to buy the car. Few weeks later they were FINALLY able to get my car in to get the acid rain fixed. I waited about a hour and when my car was ready the acid rain was STILL there!!!!!! I ask the body shop manager why is it still there she goes “ I was only told to buff it”. To make matters worse the sales manager was out of office that day. Bodyshop manager advised she needs authorization from the sale dept to fix it. The ONLY reason I purchase the car in the first place was because I was guaranteed the acid rain will be fixed and spotless. I called Honda who gave me the HARDEST time of my life!!! The finance department is horrible they are VERY rude and have absolutely no customer service. Both the finance manager and finance assistant made this process HELL. Then FINALLY about a month into having the car is when they schedule me for my SECOND appointment to fix the acid rain. I then noticed the paint chipping on my rims (spray paint) I was under the impression at time of purchase the rims were made black from the manufacturer not (spray painted). I did not know Honda sold cars with spray painted rims. I recently called finance team to cancel any additional contracts that involves me directly communicating with them. They will/are purposely IGNORE you after they get there money I have called multiple times and no one is returning my call. I lost 100% trust in John Hinderer Honda. I highly recommend to NOT purchase anything from John Hinderer Honda. Save your money and time this place is a scam and are treating people horribly after you sign. DO NOT SHOP HERE!!!! You will regret it.. Address: 1515 Hebron Rd Heath, OH 43056 United StatesReview from Michael B.
1 star09/04/2022
It was a Saturday Labor day weekend 2022 , I received a call from a ***** saying she was with a ************ that does the Financing for *********** Honda ,She asked for my information and put me on hold while she said she pulled up my credit report ,which the call itself sounded all bogus ,so anyway she said I was Aporoved just bring my ID and proof of Income she even sent me an E-mail which looked Bogus she titled it "Credit Yes" and it said (Lender Decision) (APPROVED) again it did not say Pre-Approved ,So I woke up my Handicapped Sister to give me a Ride which was 1hour away,which my Sister was exhausted from just having surgery,and this whole time I had a gut feeling that this was all Bogus ! So I arrived at the dealership and after talking to the car sales man , I knew it was all a Scheme to get me there to the dealership! I was and am still pissd off!Review from Christine
1 star08/15/2022
I purchased a used vehicle in August 2021 and they assured me it had been reviewed by maintenance as it was not able to be test drive when we came to see it. The sales staff were pushy and rude to a female shopper. The car had to be taken back several times as they could not correctly diagnose the engine light nor leaking fluids. They rudely suggested that my younger driver may have caused the damage. They do not care about the buyer only the end dollar. I chose to have the vehicle serviced elsewhere as their staff are not trained, horrible communicators and only care about your money not you. I would suggest car shopping elsewhere.
John Hinderer Honda Response
08/16/2022
*********, Thank you so much for sharing your concerns. We certainly want to treat all clients with respect and consideration. Is your vehicle still in need of repair? Did we diagnosis your concern and offer you a resolution? Please feel free to reach out anytime to discuss. Thanks, ****** ************Review from Dan C
1 star08/07/2022
I and my wife seen a 2022 accord for sale on there website and decided to go check it out we drove a hour away to look at the car that was advertised for ***** and as we going to take for test drive the salesman deceide to tell us that the car was no longer ***** that they had on website but the new price was ***** due to add ins and honda care and etc...this is not how u do business to **** in customer if they would have been honest from the start on there website I wouldnt wasted our time to come to this dealer so to all customers that read this BEWARE of fake prices on there website they are liars and will deceit you with there sales gimmicks dont was your time with *** hinder honda go to a dealership that going be honest and upfront with u from the start . they should be made to reimburse your time and gas money after they lie with shady numbers on there advertisements on line and to all dont buy from them go somewere else and they dont care they have hardly any cars on there lot they advertise they are a joke save u time and money go to a new dealer not themReview from Kelly D.
1 star08/02/2022
My husband and I went into John Hinderer Honda on 7/28/22 and test drove a new 2022 Honda Pilot SE. We sat down with ******** to discuss the finances, the sticker price was $46,000, at this point, she told us the price was actually $51,000, due to add-ons, nitrous in tires, rubber mats, paint protector, etc.- they stated they could not remove from the total cost, we did not want the add-ons. My husband told them this would be our 4th vehicle purchased from them, he was a Veteran and a First Responder and asked if they had any discounts, they stated they did not have any discounts to offer. After going back and forth with her Sales ***** ******** stated they could give us a discount for return buyers. (most honda dealers do, and we knew it going in there, and most are offering $500 for Veterans). We were only offered an interest rate of *****%, we are aware they received multiple rates from multiple banks. When they could not get the price of the vehicle and our payments where we wanted to be we decided not to make a decision that night because of the time and how long we already waited. We said we may be back in the morning, ******** then stated if we did not buy the car tonight it would be going to the rental fleet tomorrow. My husband and I were really disappointed in this "sales tacit", we had even let them know this would be our fourth brand new vehicle purchased from John Hinderer Honda. The next day (Friday) we went to Honda Marysville and purchased the EXACT same Pilot for $46,000.00 and an interest rate of 3.9%. The Sales team there was wonderful, they offered us discounts without us asking for them and were very helpful. On Saturday I received a voicemail from ******** with John Hinderer Honda stating that the Pilot we wanted was still available, image that!! In the future, we will only shop Honda Marysville. John Hinderer Honda has lost a loyal customer.John Hinderer Honda Response
08/16/2022
*****,Thank you so much for review and I appreciate your feedback on your visit. We most certainly understand your concern and are happy that you found the vehicle that you wanted a price that was lower. Marysville Honda is a good dealer and must have had a vehicle there without any additional Honda accessories so of course would be a little less. We would be more than happy to order a vehicle for you and your husband equipped the way you wanted, which of course would be a little less than the unit we had in stock as it was equipped with additional Honda accessories. Thank you for thinking of us and we hope to have another opportunity to continue our relationship in the future. All the best, ****** HindererReview from KR V
1 star07/09/2022
The **** Hinderer **** location in **********************, **** is just as bad. Called them to give them the opportunity to make something right as I had originally bought my vehicle from this location whe they were under another dealership name only to be told that they would not make this right, the person I spoke with "supposedly the finance manager" who by the way is not able take the call for this solution ONLY THE MANAGER can make the call for this particular issue, says "oh we're not doing that, she can come in and fill out all new paperwork and start the whole buying a new car process from scratch", excuse me, No, I called to give you the opportunity to make things right and I am not starting from scratch, I do not have money that I can just pull out of my back pocket on the spot. Customer lost, another dealerships gain.Review from Robert M
1 star04/01/2022
The Mechanics need to check with the main Company to fix problemsReview from Nancy P
2 stars03/12/2022
**************** is all smiles and politeness, but no effort at all to help--only to tell me what they could not do for me. I bought a low-mileage but more-than-six-year-old car from Hinderer. They told me because of its age, it was not certified or warrantied but that it had passed their multipoint inspection and they "threw in for free" their "Gold Advantage plan," which includes a "Lifetime engine guarantee up to $4,000," to give me peace of mind. Less than three months later, the engine blew up. The car is undrivable. Their "advantage" plan was worth exactly one tow back to their shop, where they said they it probably needed a new engine that would cost parts and labor well over $8K and no, the Advantage plan would not cover $4,000 of that. I'd signed a form acknowledging I bought the car as is, without warranty. That would be fair enough if Hinderer's website didn't brag about its Gold Advantage Lifetime Engine Warranty for which I also signed a form. (Ah, but on the website, there's an asterisk that leads you to a tiny footnote that vaguely says for 'qualifying vehicles'; I wonder if any vehicles qualify). Meanwhile, whenever I called them, it took at least two messages on separate days to get a returned call. They never said, "how can we make this right." They never offered a loaner or to do the work at cost or even a discount. I wondered if they would just take it as is, in trade, and I'd buy a new car from them, but the sales manager did not even return my call about that proposal.When they were unable to help me, I asked if at least I could get the car towed to another garage that would work with me to fix it a bit more affordably. They said no. They only towed to their garage to get their service.
Customer Review Rating
1.1/5stars
Average of 10 Customer Reviews
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