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          Find a Location

          Germain Ford has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Germain Ford

              7250 Sawmill Rd Columbus, OH 43235-1942

              BBB Accredited Business

            • Germain Ford

              354 W Olentangy St Powell, OH 43065-8438

              BBB Accredited Business

            Business ProfileGermain Ford

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            7250 Sawmill Rd

            Columbus, OH 43235-1942

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/22/2002

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            New Ford & Pre-Owned vehicle sales, service, mechanical repair, collision repair, parts & accessories.  

            Products & Services

            car sales and service

            Business Details

            This is a multi-location business.

            Find a Location

            Germain Ford has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Germain Ford

                7250 Sawmill Rd Columbus, OH 43235-1942

                BBB Accredited Business

              • Germain Ford

                354 W Olentangy St Powell, OH 43065-8438

                BBB Accredited Business
              Location of This Business
              7250 Sawmill Rd, Columbus, OH 43235-1942
              Email this Business
              BBB File Opened:
              2/27/2001
              Years in Business:
              23
              Business Started:
              1/1/2001
              Accredited Since:
              1/22/2002
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • Germain Collision Center
              • Germain Ford of Columbus LLC
              Business Management
              • Mr. Chad Secrest, General Manager, Germain Ford
              • Mr. Richard Germain, President
              Contact Information

              Principal

              • Mr. Chad Secrest, General Manager, Germain Ford

              Customer Contact

              • Mr. Chad Secrest, General Manager, Germain Ford
              Additional Contact Information

              Fax Numbers

              • (614) 889-5362
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/05/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I was hit in 8/2022 by an uninsured driver. Car was in the shop til February of 2023. By May of 2023 my car's front motor burnt out (not correctly repaired). I brought it back to the shop and they denied any responsibility and didn't cover it under the warranty. I had to open another insurance claim and pay another deductible. I bit the bullet and filed an “at fault claim” when I didn’t do anything. Didn’t get my car back until December 2023. My car is 2 years old and has spent an entire year in the Germain garage. Vic Butler was also the least helpful service manager I've ever worked with. He ordered the wrong motor for my car repair which set my car back an entire month. He referred to it as "funny". It took six months for the repair. Germain Ford is clearly not capable of repairing electric cars. Also my car was damaged in repair in its second visit and had to go to the body shop for another month and no one admitted that something was damaged.
              Read More
              Read 11 More Complaints

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Clara P

              02/12/2024

              My car was being serviced at GERMAIN ford and it was broken into. **** the service manager said I was responsible for the damage. I said GERMAIN was responsible and he then told me he can’t control crime. I said you do control customer service and yours is ******. NEVER HAVE WORK DONE HERE. They don’t care about customer service just look at all the bad reviews they have.
              Read 4 More Customer Reviews

              Local BBB

              BBB of Central Ohio

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