Business ProfileforWorcester Periodontics

On October 2, 2023 I was made aware that I have a credit of $2000. On October 3, 2023 I called the office to speak with their billing department to ask about a refund. The person who answered the phone told me that there was no one available to speak or help me at that time and to try calling back in couple of days. Then I had my insurance company contact them on my behalf so that everything will be documented. On October 12th my insurance rep was able to verify that I am owed a refund and that the office will be processing the refund. Another rep was able to confirm that the office stated that they processed the refund on October 16th and that it would take 4-6 weeks for their bank to process it. On November 8th I emailed the office to ask about the status of the refund and to confirm the date of when the refund was initiated. They did not reply back. On November 9th my insurance rep called them again to find out the status of the refund and was told that they never stated that the refund was processed on Oct 16th even though there is documentation with my insurance company of what was stated by them originally. As of November 9th they stated that the doctor has been on vacation for the past four weeks and that they were waiting for him to return to get his signature. This was not originally disclosed to me or my insurance rep. They stated that maybe they would be able to get a signature and try to process the refund in the next day or two and that it would take 4-6 weeks for them to process it. I would like the refund check and also get confirmation, in writing, of the date of when the refund is going to processed.