Customer ReviewsforBaystate Dental P.C.

I will never go to big box dental offices again. If I could give no stars I would. Baystate dental ******** is the absolute worst dental office I have ever been to. Not only do they do a chop shop job on your teeth, but they do not care about you as a patient. Don't expect to have them adhere to your appointment, they will change your appointment in less than 24 hours without notifying you or asking you. And then if you can't make it, they'll try to schedule you a year out. They can't even see you every 6 months to begin with. They keep claiming a backlog of patients. I had three forms of proof; email, text message and appointment card that my appointment was at 9am. Yet they still claim my appointment was at 7:30am and that it wasn't changed. When I said I'll try to make it, it's less than 24 hours and I work 3rd shift until 8am, I was told they will cancel. I had to explain I had to get to work in order to ask my boss if I could leave early. Horrible customer service!! Horrible attitudes!! Absolutely disgusting that they treat their patients in the manner they do. Do yourself a favor and go to a private practice dentist who will actually care about you, can schedule you every 6 months, and who you'll see more than once. I have never seen the same dentist more than once at Baystate and they spend absolutely no time with you because they'll never see you again!!Went in today at the changed time and was given nothing but attitude. The receptionist is trashy, threw my paper at me and immediately told me she called me yesterday. I offered to show my call history. People are lazy, she didn't call. The office manager Rachel was a piece of work and manipulated the whole situation. Even after showing her my call log she said she trusts her receptionist and that I am the problem. She called me rude & said I was rude on the phone yesterday when I called to confirm the change, I wasn't. They refused me treatment I requested and are refusing to give me my entire records.

Waited over a month for my appointment- get there and they tell me they tried to call yesterday and never left a voicemail. Mind you the number does not come up them. I was very upset. I didnt make an appointment and wait to see a dentist for nothing. Im in pain. They do not care. Office manger “Judy” tried to call me a liar her team would never not leave a voicemail well she didnt!!! Err joke of a company. Mind you they scanned my info into someone elses chart and gave me her info to verify!!! Unprofessional. I do not think they know what HIPAA stands for. ******.