Business ProfileforLundgren Honda

After bringing my 2017 Pilot to my regular mechanic to see if a noise I was hearing at times on deacceleration was an issue. My mechanic said that the sound was coming from the transfer case and he recommended to take it to a transmission specialist.I called Lundgren Honda who was the dealer I purchased from and had been a customer since 1992. They informed me that I still had the extended warranty that I had purchased and it was good until 120,000 miles. This is the reason I decided to bring it to them instead of a transmission specialist as they said it would be covered. On July 21st I dropped it off. They informed me it would cost $143 to diagnose but once they put through the warranty that should be covered also. I received a call later to say that they were looking at the transmission not the transfer case. My vehicle has codes for everything and there were no codes. They said I had never changed the transmission fluid. I informed that that I had with my regular mechanic and in fact it was last done 5/26/23. Then they called back again to say that they would need to drain the transmission fluid anyway as that is the only way to diagnose the problem. This would cost an additional $390 but should also be covered under the warranty. Next call was for them to tell me the wrong fluid had been used and it was burnt and missing 1.5 quarts. They said the transmission was no good and would need to be replaced and it was the fault of the mechanic. He would be responsible for paying for a new transmission. I called my mechanic and he provided all the proof that he indeed had used a compatible transmission fluid ATF Type 3.1. They were mad he had not purchased the Honda fluid from them. Next they said that the supervisor said to put it through under the warranty. Then the call came to tell me my warranty had expired 2/27/23. I purchased this warranty from them. They said it was still under warranty so they convinced me to bring it to them. After all of this now it is not covered and it will cost me $8,000-$10,000 to repair. Because I am a long time customer they would help me by letting me trade in my Pilot and I can purchase another Pilot from the. They offered me $4,500 and I told them they were crazy and I would pick up my vehicle and figure it out. Then another call came saying they had made a mistake on my vehicle and they had given me the wrong information and they could actually give me $8,500 again I told them they were crazy. I went to pick up my vehicle they charged me $572.14 The paperwork says the noise on deceleration was confirmed then says there was a hard shift. After changing transmission fluid it says the shifting was slightly hard. They documented that the wrong fluid was used which is a lie. I spoke with the service manager who was simply rude and said we were just trying to help you. I questioned documenting that the wrong fluid was used which is a lie as it was a compatible fluid. He said they considered it wrong and it ruined the transmission. They documented that they scanned for codes and no codes were found in the TCM.I left Lundgren and drove to *********************** of Auburn. I explained what happened and they were shocked. They said it did not sound like a transmission problem. I was given an appointment to drop off my vehicle. On 8/2 they kept my vehicle the whole day. They test drove, they examined transmission, transfer case etc. They confirmed the transfer fluid was full. They found no transmission problem. They did confirm that the noise is from the transfer case but only on deceleration and not all the time and it is slight. They said take your car drive it and dont worry. Monitor the noise and if it changes then take it to get it checked.This is such a poor way of doing business. I feel Lundgren Honda was trying to get my vehicle so they could sell it and make money thinking Im a woman and would be scared into giving up my vehicle. After being a loyal Honda Customer for 30 years, having my children and friend buy from them. My loyalty has ends towards not only Lundgren but Honda. Just give me back the money I was charged to diagnose falsely