Business ProfileforCluett's Home Appliance Center

Worst experience. I purchased my order on 7/25/21 paid in full (fridge, stove, dishwasher and above range microwave). I was told my appliance would be delivered and installed on 9/8/21 the only reason it was far out is I was doing a kitchen remodel and I didn't want to have to move the date. Now mind you they called the week of 7/28 and told me all appliance were there and I confirmed delivery which I thought was very fast. We'll I review the order this past weekend and realize only my fridge is finger print resistant and nothing else. So I went to the store spoke with a different women who said we can change the microwave to finger print resistant but the stove it would push out my delivery so I said no I need my kitchen back but she could upgrade my stove which I asked multiple time if it was in stock and still be delivered 9/8 which she confirmed. So delivery day comes the man calls me says he is 20mins out no problem. He gets here and tells me he only is doing the microwave and dishwasher and that there is no delivery dates for my stove or fridge and that a women called me and explained this to me yesterday 9/7. I never received a call I showed him my call log in my phone. Then I pull up the microwave online it's the wrong one. On top of that he tells me the dishwasher is a floor model. I spent over 5k on appliance why would I buy a floor model. So he takes it all back I go down to the store they tell me I'm a liar, that they are refunding me and I can go else where. I said I need appliance they said you have been doing without already so just keep doing what Your doing leaving me high and dry. Why would I lie about a delivery date? Why would I have not had a delivery date for 2 out of 4 appliance when they were all bought at the same time? How can I have just been in and never told once my fridge and stove didn't have a delivery date when I verified on Saturday. They also say there's a video of me in the store and that I never spoke of delivery for 9/8 but they couldn't see that the women who didn't give me a refund check I had to tell them she was mailing it. I will never recommend this place. 0stars I have a very large family and will make sure we take our business else where. I do not take being called a liar lightly. Never again

Good Afternoon Nicole. I am sorry that we could not come to an agreement and that there was a series of misunderstanding from both sides. We did offer to resolve the situation and deliver the original stove you had purchased instead of the one you were upgraded to with a discount, which the check was mailed for, and apologize that our installer had outdated paperwork for the microwave change. We did hand you a check for the remaining balance of your monies owed and apologize again for the misunderstandings.

Lies you did not offer to give me my original stove. I begged for it you said no, mandating I be refunded right there on the spot. There was also no misunderstanding on my part I was told everything was going to be delivered on 9/8 all the way up to the weekend before when I came asking about where the plug should be. Also wondering why all my appliance weren't finger print resistant. If it wasn't scheduled why was I never asked if I wanted to schedule when I came in over Labor Day. Never again will I go to Cluetts. Thankfully I have been able to find my appliance else where, exact same things but all stainless steal and for less than you charge oh and without the run around and lies.