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Find a Location

City of Waco Water Utility Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCity of Waco Water Utility Services

    Utility Water Company
    Multi Location Business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    City of Waco Water Utility Services has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      425 Franklin Ave # 76701, Waco, TX 76701-2108
      BBB File Opened:
      5/2/2016
      Business Management
      • Ms. Sue Gomez, Customer Service Manager
      Contact Information

      Principal

      • Ms. Sue Gomez, Customer Service Manager

      Customer Contact

      • Ms. Sue Gomez, Customer Service Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/15/2021

      Complaint Type:
      Billing Issues
      Status:
      Answered
      *** saying that me pain that amount 776 and 21 cents how can I pay that when I make 794 when I got rent cable electricity and it include water and food how can I pay all that in that day by the 15th of November I don't get money that time I'm on a monthly check I get it in in the month of November and every in the month I get the money not begin the month social security gives me 94 in the month it does it come in the first second third fourth fifth and eighth it comes right on the 29th to 31st my money is gone in one day with all my bills clean with when I have a little bit of food I don't have food stamps so how the heck am I supposed to do that when the landlord told me to keep the water on and let it drip with cold weather or leave it the landlord will get mad and say why are the water is off when you need it on for the pipes in the landlord just got back at my man doesn't have the house for stuff and now we are don't want to get you here when I get in trouble again so we can I do that because the first going on plus not getting money because of it not having a job because I'll be on social security not even having what I need that is not right and one thing I don't want to *** saying that when I told her I'm on social security when people are on a low-income they post pay when they get paid those people have jobs that don't get paid by the month or something to get paid the middle of the month so why in the world she wants to start saying that when I told you guys that I don't get paid till end of the month and I am not been doing good cuz I have been sick with a cold and I am now trying to keep things going but she should not say that at all so all I know is that I would eat you told her I'm just need to do another agreement with it and just do a hundred every single time I can it's all I can do a hundred that all I can afford because of the bills I have had got fourth check yet and we don't know when we're getting it she needs to wait till then .
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      Customer Reviews

      1 Customer Reviews

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      Most Recent Customer Review

      Reagan B

      5 stars

      03/22/2023

      ***** at the **** water office is always so sweet & amazing. Wanted to thank her!

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