Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Marc Robinson Jewelers has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Marc Robinson Jewelers

      4401 N Interstate 35 Ste 824 Round Rock, TX 78664-2682

    • Marc Robinson Jewelers

      2901 S Capital Of Texas Hwy Austin, TX 78746-8101

    Business ProfileforMarc Robinson Jewelers

    Watch Bands
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Marc Robinson Jewelers has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Marc Robinson Jewelers

        4401 N Interstate 35 Ste 824 Round Rock, TX 78664-2682

      • Marc Robinson Jewelers

        2901 S Capital Of Texas Hwy Austin, TX 78746-8101

      Location of This Business
      4401 N Interstate 35 Ste 824, Round Rock, TX 78664-2682
      BBB File Opened:
      8/15/2007
      Years in Business:
      34
      Business Started:
      1/1/1990
      Business Started Locally:
      11/1/2006
      Business Incorporated:
      7/11/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Goods on Demand LLC
      Business Management
      • Mr. Sherazad A Lokhandwala, Manager
      Contact Information

      Principal

      • Mr. Sherazad A Lokhandwala, Manager

      Customer Contact

      • Mr. Sherazad A Lokhandwala, Manager
      Additional Contact Information

      Fax Numbers

      • (512) 868-0336
        Primary Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/18/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a diamond wedding set on January 29,2000 for ******** from salesperson Rubina at **** Robinsons at *********************************************************************. The business commited to provide me a ring with a **** carat center ring diamond surronded by 1 carat of diamonds which was presented by Rubina. Rubina stated that they were SI1 and the ring weighed a total of **** which I ask multiple times and Rubina confirmed. The ring was going to get resized when I went to pickup the ring no longer weighed **** carats now the weight was **** carats, with the center diamond now being **** ct and the rest of the diamonds being .75 ct. Rubina kept on stating that they were going to weigh the center stone again and to not worried about weight, the ring they resize was the not the same weight that I was shown and purchased. The dispute is that I was not given the ring that Rubina presented to me and was given a completely different ring, I have already paid the balance on the ring. The business stated they could not give me the ring that was shown to me after multiple times going in to the store, at this point in time I just want a refund for the product that was not provided to me
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Suki L

      1 star

      09/16/2023

      earrings to repair and they did really bad job. No confidence

      Marc Robinson Jewelers Response

      09/17/2023

      Hello,

      We're sorry for your bad experience. To better serve you and all the customers, could you please mention which location did you visit?

      Local BBB

      BBB serving the Heart of Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.