Customer ReviewsforRush Enterprises, Inc.

I am writing to express my deep dissatisfaction and frustration with the ongoing issues regarding the repair work done on my truck at your facility. Despite multiple returns and attempts to address the problems, I am still experiencing significant issues with several crucial components of my vehicle.To provide clarity on the matter, I have encountered persistent problems with the following repairs:Shoes Drums Wheel seals Fuel lines Clutch Each of these components is essential for the safe and efficient operation of my truck. However, the repeated failures and the need for multiple returns to your facility have not only inconvenienced me but also jeopardized my safety and livelihood.The continued malfunctions have resulted in significant losses for me, both in terms of time and money. The inability to rely on my truck for consistent performance has directly impacted my revenue and has caused undue stress and inconvenience.I understand that no repair process is perfect, but the frequency and severity of these issues are unacceptable.

Horrible time getting parts from them, nobody answers the phone or emails. Never shipped out parts that were ordered 3 days ago and nobody could find parts ended up with over 8 or 9 points of contact and nothing.

My truck is with rush truck center in ************, ** off *********. My warranty told me they are the preferred shop. I took my truck there over a week ago for leaking radiator. They found several leaks and wanted to replaced one at a time while charging me for each one. Finally they agreed to lower the price but found another leak that needed a new seal. I ask them why not replace the part thats under warranty but they said no. Today I was told of a sensor issues for another $280 dollars but was told my truck would still run with unplugging the sensor. They then email me and told me I would have to unplug the sensor for my truck to run properly. Why is there a sensor issue that you want me to pay. I came there for a leak not a sensor issue. I will be speaking with my lawyer. I had to call headquarters the first time to get them to do right now this issue. This is ridiculous.

We purchased a 2019 peterbilt 579 from ******** location on 12/08/23 upon driving home 3 hours from purchasing truck. Truck had a coolant leak. Rush truck in ******** said to take it to nearest repair facility. We took it to loves as there was no rush near us. Loves said the lower radiator hose needed to be adjusted. I paid the 171. For them to repair. **** said they would reimburse me. I never received reimbursement for that. Coolant still leaking after that. Had loves attempt to fix again. And it leaked again. Spoke with ****** at Rush he said the lower radiator needs to be replaced. So back to loves they replaced it and **** paid loves directly. After that hose as replaced it continued to leak coolant. Took it to another rush truck center on 1/10/23 after the truck sitting through the holidays and new year. **** replaced the lower radiator hose again, and the coolant leaked again. Upon further investigation they determined the radiator was cracked. Rush truck center sales person ****** told us to use the third party warranty because the manager would no longer help with the repair. Since loves gave a wrong diagnosis. We were told a radiator is **** for oem and **** plus 180 freight fee. And warranty will only cover ****. Of the repair. We took the truck back to the rush that we purchased where they now say the transmission wiring harness and speed sensor and leveling valve and radiator needs replaced. There is a **** estimate and the warranty will only cover **** of this estimate. Spoke with the sales manager and he said they will help with some of it but not all of it. And that the truck came from rush leasing department and because it has been over 30 days they will not help. Spoke with the sales manager again and he said now he needs to contact corporate. I have already contacted corporate rush cares. They are going to be in contact. I have not used this truck more that 3 weeks and I purchased this truck with all these issues. It needs to be repaired.

On 01/10,2024 unit ********************************************************* ******, ** for lights and sensors going off on the dashboard and for a software update to the system because the transmission was skipping in 7th gear at times. Peterbilt in ****** claimed it did its two hour diagnostics which I was charged and determined it was a loose battery cable. I am not a genius nor a heavy equipment mechanic, but I know ******** when I smell it. I looked at the person and did not say a word but just give me my tractor so I can go. I get 500 miles down the road and the same lights and sensors pops up on the dashboard again. I was do in ************, ** where I dropped a load and rechecked united ***** in to the address above 0n 01/15,2024 in ************, **. It to claimed it did a software update and changed the filters. However, this time when I get the tractor back it has a drag like something is holding it back, steam was coming from the radiator, smoke was coming from some where between the bottom of the engine or transmission and the transmission smelled like it was burning. It did not have those problems before it went in nor did it have those problems any other time before then. I know when I am been taken advantage of. What would you do, what would the people and the public who will see this do? for some reason my attachments is giving me an error. They will not attach. I also did research for an engine air filter that cost me over ****** at Peterbilt that's only ******