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Find a Location

Vietnam Battlefield Tours has 1 locations, listed below.

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    Business ProfileforVietnam Battlefield Tours

    Tour Operators

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5150 Broadway St Ste 473, San Antonio, TX 78209-5710
    BBB File Opened:
    1/25/2010
    Years in Business:
    18
    Business Started:
    9/19/2005
    Business Started Locally:
    9/19/2005
    Business Incorporated:
    9/19/2005
    Type of Entity:
    Corporation
    Business Management
    • Mr. Ed Stitler, Owner
    • Mr. William Stilwagen, President/CEO
    Contact Information

    Principal

    • Mr. Ed Stitler, Owner

    Customer Contact

    • Mr. Ed Stitler, Owner
    Additional Contact Information

    Fax Numbers

    • (210) 858-5645
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    As a Vietnam Veteran, in November 2022, I hired Vietnam Battlefield Tours (VBT) to take me to a battlefield site called Phou Nhoi (Mountain) where 34 Marines in my unit were killed back in June ****. My total cost would be $5,830 (travel ins, etc). When our bus of Vietnam Veterans arrived at the foot of Phou Nhoi on 03/12/2023, we were met by the Vietnamese Military. They talked to ************************************** and his interpreter, *************************. An hour later, the Vietnamese military surrounded our bus, forced us back on, and escorted us 15 miles away. I asked both what happened--they both blamed the Vietnamese military. My 55-year dream was gone. Later a Vietnamese interpreter, ********************** (who overheard both) told me that VBT was lying to me. A Vietnamese General told her that it was the fault of VBT as they never applied for the permits to visit that site. When I arrived back in the ******, I wrote a letter to the Ambassador to Vietnam, *************************** who ordered an investigation. Colonel ************************************ did a six-week investigation and sent me the results in a letter. He agreed with Ms. ******* and the Vietnamese General that it was the fault of VBT for not having the proper permit. Via multiple emails between myself and ********************** before our trip, I emphasized that the only reason I wanted to go to Vietnam was to climb Phou Nhoi Mountain and pay respect to the 34 Marines who died there. Therefore, on 03/05/2023, when our plane left *********** for Vietnam, ********************** could have told me that VBT did not have the permits to visit Phou Nohi and that we would never be visiting Phou Nhoi. If he had, I would not have gone with VBT and saved myself $5,830. I would have looked for a different tour company. ********************** has offered to refund part of the cost but "only" if I do not tell anyone the results of the US Embassy investigation and what happened on 03/12/2023. Returning to Vietnam with VBT would be h*** due to the animosity.
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