Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

U-Box has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • U-Box

      6050 Tension Dr Fort Worth, TX 76112-6938

    Business ProfileforU-Box

    Storage Units

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6050 Tension Dr, Fort Worth, TX 76112-6938
    BBB File Opened:
    7/13/2011
    Business Management
    • Ms. Mikayla Huff, Manager
    Contact Information

    Customer Contact

    • Ms. Mikayla Huff, Manager

    Industry Tip

    BBB Tip: Renting a storage unit

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/15/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I rented & paid 4 a U box to br dropped at my then home in LV NVI should have know from the very beginning there where issues the first charged me to be dropped in my location before it had been delivered to me in L V and from there everything just went down from there I had scheduled for them to pick it up on 6 17 22 and that's when I was told that I would need to pay storage even while it was my then home and I fought back and was never charged for that but when I requested for it to be picked up I told them to store it for me and when I was ready to have it shipped I would let then know. Then in July 17th they tried to charge my bank account for 803 dollars for shipping it and I also started getting emails from the El P location stating my storage fees where late. This is when the issues really began I called LV location where I was advised that they had shipped it requested a supervisor I got a hold of her 4 days later and was advised at that time it was a mistake and I would need to work it out with the location in El P and I was told by LV that they showed the shipping fees had been paid and I needed to hurry and reach out to El P before they sell my stuff which I tried repeatedly and did finally got through the * haul customer service department and there was a 45 min hold time which I requested a call back and I was advised that the ship date to L V hadn't been scheduled yet. I knew I needed to call the location in El P to get some more answers 3 transfers later and 2.5 hours I did get through and was advised that the U Box team had left for the day and that I would receive a call back the next day which I didn't and was explained the storage fees and why it showed they where late after I explained the issue and made sure that it was staying in ElP I was advised I needed to speak to the transportation manager after repeated calls she sent a cust 3 complaint to LV and had 72 hrs to respond never did I was spoke to LV I spoke reg manager it was toldnothing

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pankaj J

    1 star

    05/23/2023

    My experience with UBox delivery from ****** to *** is a living nightmare.Customer service/Reservation agent product knowledge is questionable.We are going to receive our UBoxes 18 days after the promised date as the agent never informed ** that they cannot ship till we cross the border!Now every departm

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.