Business ProfileforRheumatology Associates of South Texas

Extremely upset with this doctor ****** and how they handle business with new patients. Especially when the patients you deal with are struggling with memory, pain and a list a mile long of other issues. Must be nice to have so many patients that you get away with treating them like this. I made an appointment like any other ****** but my issue was with trying to cancel said appointment. They called me a Friday to confirm ******** I believe) and at that time I told her that I wasn't sure if I'd be able to make the appointment since we were out of town. We were leaving to come back from 5 hours away on the same day as my appointment which was scheduled for the following Monday at 1pm. She told me that they didn't have an available appointment until July and advised me not to cancel. I told her I would call back Monday morning to cancel if we couldn't make it. At no point during this conversation did she state that if I called back on Monday to cancel that there would be any fees. Fast forward to Monday and we get stuck in traffic on the way hone fron *******. We would not be back until after the appointment time around Monday at 2pm a the earliest. She then told me there would be a $100 cancelation fee that was explained to me months prior to that when I first made the appointment. They then charged me the fee and refused to refund the money even if I made a new appointment. When I spoke to the Office Manager ***** she told me that this ****** wasn't for me. They will not refund any money. Stated that they can find the recording from Monday but conveniently can't locate the one from Friday. Without the Friday recording they refused to refund me the money. She did offer to mail my records to my home address after she told me that maybe their ****** isn't for me. Well .. now I happen to agree. It's convenient to train staff to not get patients to cancel only to charge them $100 if they don't make it. Very unhappy!