Business ProfileforSAS Factory Shoe Store

On Cyber Monday, November 29, 2022 I purchased two pairs of shoes from SAS Shoes in San Antonio, *****, order # ********. One of the pairs of shoes, "Sporty Lace Up Sneaker", was on sale for 50% off so I bought a pair in white with pink accents. When the shoes arrived I found that the sneaker wasn't a sneaker, it's a walking shoe, and it wasn't white, it was off white. The shoes cost $87 (a lot of money for the wrong shoes) so I decided to return them. I filled in the returns form on the company website to start a return. When I submitted the form it said I'd get a return shipping label in a few days. Within a few days, I hadn't received the return shipping label so I submitted the return form a second time (assuming there was some glitch). That's when I got an email from SAS informing me that I couldn't return the sneakers because they were part of their Cyber Monday sale and not returnable. I checked my email confirmation and shipping notice (PDFs attached) and nowhere does it say the sneakers are final sale. The customer service rep that responded to me said 'final sale' was posted on the website that day but I don't remember that at all. Then the customer service rep responded that they can swap out the shoes for another size but they will not refund my money. I don't need another size, the shoes fit fine. They just aren't what I thought I was buying based on the website photos and description. I think this business has been very deceptive in their practices. There was no mention of final sale in any of the receipts from my purchase, and the shoes I got don't match the color or description on the website. The business has refused to accept a return and refund my money. That's why I am filing a claim with the BBB.