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Business ProfileforBuilder Systems Group
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 12702 Cimarron Path, San Antonio, TX 78249-3423
- BBB File Opened:
- 10/30/2009
- Years in Business:
- 19
- Business Started:
- 6/1/2004
- Business Incorporated:
- 3/12/2004
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- BSG
- Security by BSG, LLC
- Business Management
- Mr. James Davis, President
- Contact Information
Customer Contact
- Mr. James Davis, President
- Additional Contact Information
Fax Numbers
- (210) 877-1223Primary Fax
Phone Numbers
- (512) 213-4494Other Phone
- (855) 697-6278Other Phone
- (210) 877-1223
Customer Complaints
7 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Simon S
09/18/2023
Builder Systems Group Response
09/20/2023
RE: Better Business Bureau Case 377919
Dear ************************,
I hope this message finds you well. We have carefully reviewed your concerns and would like to address them in a transparent and constructive manner. We appreciate your feedback and value the opportunity to clarify our position.
We acknowledge your perspective regarding your account balance and your unwillingness to fulfill the remaining amount. The ************** mandates that security monitoring agreements are documented in written agreements. This practice ensures clarity and protection for all parties involved. Your contract included a 90-day trial period with no financial obligations, as long as the service was canceled within that timeframe.
Our intention was never to defraud, take advantage of, or deceive you in any way. Your account was not canceled within the 90-day trial period. BSG incurred costs associated with activating your account, compensating team members, and monthly fees for live monitoring services. Per the terms of the agreement, BSG is *********** seek recovery for these costs when early cancellation requests are made.
Regarding customer reviews, we encourage our team members to seek feedback from customers. ********** review process is one of many ways we accomplish that. We firmly believe in transparency and feel it is essential for all current and potential customers to read reviews and make informed decisions about doing business with BSG. Integrity is one of our core values, and we take it seriously.
Your review portrayed our business in an unfavorable light, which does not align with our values and our commitment to maintaining positive relationships with our customers and builders. As a business owner, I appreciate your feedback and would like to extend an invitation to discuss your account further. My aim is to find a reasonable agreement that satisfies both parties.
Please do not hesitate to reach out to our customer service department at ************ or reply to this message to schedule a discussion at your earliest convenience. We are committed to resolving this matter in a fair and amicable manner.
Thank you for your understanding and cooperation.
Sincerely,
*********************
President **************************
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