Business ProfileforSave A Roof of Austin

Date 4.22.23 Cost: $1,500 for what ended up being 3 hours of work Save a Roof came out to repair our tile roof patio. During a visit, owner ***************** said wed save a lot of money from his services and the solution would last 10 years. Our deck and roof were not leaking, but had broken grout and water trapped underneath tiles. The worker who came out did not do the job correctly. He did not clean our tiles well before the repair, only using a broom. Now we have a lot of dirt stuck underneath a sealant. The worker missed a number of broken grout spots & the new grout color he used did not match, so we now have mismatched grout. On the quote, it said they would "clean tile of debris" which was not done. Also, the quote said "clean out loose broken grout" which was not completely done. The worker also sprayed sealant on our grey walls in sort of a wave pattern, which discolored the walls. The grout sealant used was not dark grey like the quote, it was light colored.On 4/22, I emailed **** photos of missing grout, mismatched grout, dirt trapped under the sealant, and the wall. **** said he'd send his worker back on 4/27 but never did, so I called ****. On the phone, **** got very offended because we weren't satisfied with the work. He called me crazy because I emailed photos of what wasn't done right. He said he showed my emails to his friends and laughed about it. I asked for the worker to either come back out and fix the areas he missed and see if there was a solution for the discolored wall or we would like some sort of discount since we will likely have to pay someone else to fix the wall. **** raised his voice and said I could take him to court if I dont pay him and that I will win. He also justified the repair by saying -well your roof isnt leaking is it? However, our roof was never leaking.The call ended with **** saying hed send his worker back out the following week, which never happened. He charged my card the remaining $750 without my authorization.