Customer ReviewsforCrestview RV Super Store

We purchased a camper from here towards the end of summer and thought everything went well but that feeling didn't last long. We had to wait a bit due to a paperwork issue but that was resolved in the end. We brought it home and realized that the tires were bad, 1 even had a nail in it. We called back and spoke to our salesman who offered us 5 year old tires as a replacement but assured me they were 'good tires'. We opted to replace the tires ourselves with new tires. We started to find other little things wrong with it and it's just been much more stress than it should have been. I even asked about returning it, and was told that wasn't an option since it's a used model. So with that we started to try to make it work, however months later and lots of money later, we still haven't taken it out on a camping trip. Something always comes up that we need to fix or do. We are so disappointed! It's been a horrible experience. I wrote a review online and instead of anyone trying to help in any way, I was attacked which just shows what sort of company this is. I would not recommend them or trust them in any way! The camper is useable but needs a lot of work and we will never be able to get out of it what we are paying if we try to get rid of it. Had we known what we know today, we would never have purchased from this group or purchased this camper.

Our initial experience on the sales lot with Crestview ** was pleasant and the staff were eager to help, call back and move quickly. Once the unit was ours, the story changed. Our brand new travel trailer needed a repair, Jayco instructed us to take it back to selling dealership. After having our travel trailer for 5 months, it still had not been repaired. The service department staff were rude, especially ******* I was told in Dec 8 2021 that our parts had arrived but they were unable to install them until Jan 20, 2022 because of the ** Show. My January 20th appointment came and I arrived early. I walked into the service office - no one looked up at me, no one said hello, no one asked if I needed help. I was not surprised by this as I had already come to understand how Crestview's business culture truly operates regarding customer care and loyalty to the customer. Finally *****, the service manager, looked up and stared at me. I asked him if he could help me with my 8:00 AM appt. After waiting 6 months for our repairs, he told me that I didn't have an appointment and there was no record of any parts being on hand for me. Back to square one. I left the trailer with them again. It wasn't until I called daily and we went up to the store multiple times to push the repair that things started to move forward. We finally had enough. I went to pick up the trailer after the "repairs" and the tires were flat. How long had it been sitting like that? No one offered to help me, so I walked into the shop and found an air compressor and wheeled it out there myself. The employees in the shop just looked at me and kept working. At one point the ********** **************************** told my wife, "Maam, I don't know if you know but there's this thing called COVID that's affected us all." His deficient leadership has created a company culture that devalues customers and disrespects their time and business. Our experience with Crestview was deplorable. Shop elsewhere.