4 Customer Reviews
Review from Mone’ B
1 star07/27/2024
If I could give negative stars I would! The absolute WORST company to rent from. We moved out May 31 and it took them almost a complete month to give us our deposit back, which they took $1500 from us. I had a cleaning company clean and had the carpets professionally cleaned and sent them receipts. They in turn charged us over $400 for a cleaning fee. They charged us for a shelf that was never put up in the garage, they charged us for missing doorstops that were never there when we moved in, they charged us for not replacing an outside bulb to a light that is solar operated and has never worked because the solar paneling does not exist. They charged us for a s**** in the wall that was there before we got there which they painted over prior to us moving in so that proves we didnt place it there. Oh and they charged us for not power washing the driveway. I have never heard of such a thing and no that was not in the lease. There were other miscellaneous charges but those were the big ones. I have sent 3 emails disputing these charges with pictures of how we left the house and asking for them to send us pictures of what they are trying to charge us for. I also asked for pictures from everytime they did an inspection (which was every 3 months for 2 years) so it can be proven that these issues were there prior to us, but they have not responded at all. I will be reporting to the BBB and also taking them to court. I wish I wouldve read these reviews prior to moving in because this company is the worst.
Starpointe Realty Response
07/29/2024
Mone, in accordance with Texas Property Code we have up to 30 days to complete the Security Deposit Reconciliation and we did complete yours in advance of that time period. We have provided you with ample photographic evidence of how the property was turned over to us after you vacated.
1. "They in turn charged us over $400 for a cleaning fee"
We have provided you photos of the home showing it was not returned in the condition we require based on your move-out cleaning checklist we provided to you 4/10/2024. Dirty baseboards, microwave plate, light fixtures, windows, toilets, kitchen drawers, doors and light switches to name a few areas. We do not mark up any maintenance and only charge the amount the vendor has charged to perform the cleaning.
2. "They charged us for a shelf that was never put up in the garage"
We have provided you with photographic evidence showing the shelf to the left of the breaker panel in the garage was no longer mounted to the wall as it was when you moved in.
3. "they charged us for missing doorstops that were never there when we moved in"
We have provided you with photographic evidence showing where the doorstops were in fact damaged (missing caps and broken) in the front and back bedrooms. They were in perfect working condition when you moved into the home.
4. "they charged us for not replacing an outside bulb to a light that is solar operated and has never worked because the solar paneling does not exist"
This was already addressed in your dispute and you received a credit for this on 7/24/2024
5. "They charged us for a s**** in the wall that was there before we got there which they painted over prior to us moving in so that proves we didn't place it there"
This was already addressed in your dispute and you received a credit for this on 7/24/2024
6. "Oh and they charged us for not power washing the driveway"
We have provided you with photographic evidence showing the large oil stains on the driveway that were not present when you moved into the home.
We have also addressed the delay in response as our administrator had a death in the family and was out of the office. Your dispute was answered and you were in fact given a credit.
Review from N. E
1 star12/01/2023
SCAM renters. DO NOT USE-ESPECIALLY IF YOU ARE A MILITARY FAMILY THAT *** NEED TO PICK UP AND LEAVE IN A HURRY-they know this and will use it to their advantage when you leave and may need to protest false charges that they will not account for. I have screenshots of their photos mislabeled and timestamp wrong. I have screenshots of my account in their portal and how my last statment shows that they owe us, but then they sent it to collections? I even sent a copy to the collections people and they agreed that the way it is typed out means I am owed back money, but then it is still sitting on my credit. We moved over 2 hours away, and for me to take it to small claims, I would have to drive over and possibly pay a lawyer. I am a wife to a disabled veteran and 2 young kids, and im in nursing school to be able to take care of my family- I dont have time to fight bogus charges from a bogus company, and luckily we have been fine, but this company is a thorn in my side. They do not care about you, just your cash. I mean they charged us $50 for someone to hit the reset button on the garbage disposal. They charged us $50 because I was home alone with my babies, and I wouldn't let the male realtor in after he started yelling at my door saying he needed to show the house- this was without notice and then I took screen shots of them trying to add a notice to our account online. This company is conniving and run by a thief.Review from john c
1 star05/03/2023
Do not attempt to rent property from Starpointe Reality This the worst business ive ever dealt with. The only reason i got caught up with this business IS BECAUSE THE HOME I WAS RENTING was transfed to them, by another business. These people will CHARGE A FEE for paying your rent on time in the office! If your a SOLDIER beware and stay away!Starpointe Realty Response
05/08/2023
Good morning ********************* StarPointe Realty Management has three different ways for you to pay your rent. We have a tenant portal where you can input your banking information and set up automatic payments, you can also use the Rent Money option that allows you to pay at different locations such as ******* or HEB, and you do have the option of paying directly to the office with a cashiers check or money order. We would be happy to discuss this with you further if you would like to contact the office at ************.Review from Robin W
1 star12/21/2021
Please stay far away from this company. Do not rent from these people. They will lie to try and steal your money by saying that you owe money that you don't owe. They make people pay FULL deposits and pay application fees,Then tell them they were denied and refuse to return the money. They ruin your credit with false collections . They lie, cheat and steal. Theyre business practices are shady and deceptive. If you hear the name Starpoint, RUN!
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