Customer ReviewsforThe Falls On Bull Creek

The apartment manager ******* is racist towards white ************ abuses her power as property manager, she called cps and lied to them about me and she gave a lease violation for threatening her but she was also lying she needs to be fired!

Live there for over a year and it was a terrible experience and the management at the time we lived there was un-professional, didn't follow up on anything and flat out was dishonest with us. I think they are under new mgmt now but I've yet to hear from the new company after multiple email and phone call attempts so assuming, nothing has changed. Took the Falls to small claims court and won a judgment against them in Nov 2023, to date, no return of funds charged to me and withheld due to un-ethical practices on managements part. Regardless of the backup docs, emails, they have not contacted me, sent the claims reimbursement won in a civil court and answer no calls or emails. They have changed management companies I think twice since we lived there but no one will take ownership of a legally won court case. I have never dealt with such blatant disregard for a previous resident/customer who was never late on rent and followed their rules even when we went three weeks without water. DO NOT RENT FROM HERE. The management does not care about their residents and I'm floored a company would disregard all the complaints and negative news coverage that was on TV about the property and how it's been managed. This complex is in such a great location and with a little bit of common courtesy, caring about their residents and doing the right thing, would be a gold mine but that was not the experience we had. I doubt I'll ever see any reconciliation for the court case claim I won and not sure how a public company can get away ignoring a legal claim but doesn't surprise me that's how it's being handle, ignore and don't respond. The period we lived there we went without water for 3 weeks, rotten wood balconies so bad a large portion of one fell onto our balcony. Trash/mattresses/mounds of junk left on the property in the back right corner making it look like a junk yard. Serious disregard for residents and I would stay far away from this place.

Horrible experience worst living conditions I lived with mold dust and roaches there the water from the sink smelled like sewage which gave me a infection twice. The electrical is old so my electric bill was always over $200 maintenance never fixed anything I sliced my hand on the oven which I ordered maintenance to fix and they never did. I asked to get out of my lease cause my building was deemed to have a compromise with the structural integrity. Instead of moving me to another unit for free they advised I would have to pay the higher price on the lease

I have recently moved after living here for 3 years. I got fed up with the management. This complex has gone through 3 management companies since I moved in. I lived in a 2 bedroom that had no updates. In fact everything started to break the moment I moved in. The sliding glass doors never locked properly and cabinet drawers and closest doors were so old that they kept breaking or coming off the hinges. All they did was glue them back instead of replacing it. I just grew tired of excuse after excuse when it comes to the poor maintenance of the facility. Not to mention the facility is extremely dark at night due to light bulbs NEVER being changed. I was often afraid of my building sliding down off the hill during rain storms because the building would shake due to being built on concert pillars. The complex buildings are so old that water lines are continually breaking as well. Be prepared to have your water shut off for days at a time week after week. Many apartments have mold now because of water leaks. The grounds are also trashy. No one goes around making sure the outside of the buildings are clean. The walk ways are full of dirt and grim and somethings trash is on the ground. On top of that we have to pay a $30 trash fee every month because they don't have enough dumpsters to hold all the trash. The last straw is they took my deposit claiming I did not properly clean my apartment when leaving. The photos they took showed I did in fact clean my apartment but they keep going round and round with the statement of "we will look into it". Stay away from this apartment complex.

Trust the bad reviews you see! Run far far away and just pay the extra $100-$200 to live somewhere down the road. I wish I had. The only good thing about this complex is the location and the price. Which, after COVID, in this market, you are kind of stuck until the market dies down again. I suppose if youre a college kid this place would be heaven. Luckily, our time here is up and we were more than willing to shell out extra $$$ to live elsewhere, but I know there are tenants not so fortunate and I truly feel for them. Just do your research, all of the review sites are not just disgruntled tenants, they are accurate depictions of what you have to look forward too. And beware of the good reviewsseveral are employees and they also do advertise to you to review them. Perhaps if you offer up a good review that gets things done. Who knows. It wasnt horrible in the beginning. It used to be fairly quiet. Not perfect but good enough to make you over look the bad. Progressively has gotten worse over the last couple of years. I honestly feel that the staff has given up, they are atrocious (not allbut the majority). Very friendly until you have a problem and persist. You are an inconvenience and they cannot be bothered. I understand property management is no easy feat, however, taking the time to speak to people like humans and explain how things work would be helpful. We are just as frustrated as you are! Trust me! And WE pay to live here for whatever reason. They dont enforce their own policies, pool area is like a spring break special (and not in a good way), there is trash laying in the entry ways of apartments because valet trash is hit or miss and people are too lazy to take their trash out themselves. And Im talking days at a time. Moldy gross food on the ground spilling out of trash bags. Infested with raccoons (with the trash issue.its no wonder). You will hear them in the walls at 2 am. Pest issue in general, especially scorpions. I am now a pest control master! Everything in the apartment has a bandaid on it, you will learn to become a handyman real quick! Maintenance has always been ok, they do the best the can with the tools they are given. Theres honestly not much they can do. Only so many bandaids until they have to shell out $$$ to actually fix it which maintenance has zero control over. Patios are an insane hazard. Nails popping out everywhere, rotted wood. Its literally a liability waiting to happen. However, they know this and protect themselves VERY well in the lease. The buildings are ancient, which to be fair, you know going into it. You just dont know how bad until you move in. No fans, no ceiling light in bedroomsor wiring for it. Lights out everywhere. Hall light in our building has been out for a year now. Parking is a joke. If you have a nice car, just prepare yourself for a million door dings. Just go ahead and trade it in for a beater now. If you are an adult with any self respect, just keep moving along to another complex. Dont let them get you!