Business ProfileforTexas Pools & Patios

Texas Pool and Patios installed a pool and spa for me in 05/2021-12/2021. Many **mmunication issues during install process, but I was forgiving because Covid was still causing problems worldwide. Seven months after install (July 2022) I have a pool leak. After many emails back and forth, someone came out and epoxy'd the crack, and all was ok. Fast forward to 08/23/2023 and the original crack is leaking again, plus there's another crack/leak on the other side of pool. I submit my problem to ****** the service manager that day. Mid Sept ********************* (Proj mgr?) and the gunite rep **me out, tell me they will have to drain the pool the fix the cracks. Ugh. Ok...two months go by and I haven't heard from ANYONE. Email ****** again. Crickets. Email in December. Nothing. 03/12/2024 a random individual from Houston knocks on my door to repair my cracks NO CLUE he was **ming. I send him away. Email ****** again. NOTHING. Next week same guy **mes and starts draining my pool...all over my neighbors yard! We weren't home when he did this. Call **** he had no idea they were **ming. Pool is drained, cracks get repaired by Houston guy. I **ntact **** on 03/22/2024; he says he will **ntact plaster folks. March 25, text again asking for update. On 03/27/2024 he says he's waiting for plaster folks to call him. TWO weeks since cracks fixed. We've had rain; pool in water is green; mosquitos present. On 04/10/24 I text for update; he will call plaster ** again. I send pics of my pool. It's ugly green. I text on 04/16/24 sharing **ncern about bugs, frogs and now snakes; when I suggest I'm to the point of **ntacting BBB as well as owners, he calls immediately to say they are **ming next day. It's the "next day' and NOTHING.Communication is abhorent. It's been NINE MONTHS since I submitted my leak **ncern. I've been more patient than I should. The TP&P warranty states it **vers that the pool will be structurally sound for as long as I own the pool. It's still not sound.