Business ProfileforEmerald Custom Pools

I had my pool refinished back in 2022, signed the paperwork on 9/21/21. After they refinished the pool, I was told that their would be a guy that would come and use start up chemicals that never showed up. I in turn had to start the pool because there was a freeze coming in. Also, they never reinstalled my vacuum cleaner in which ****** the sales guy told me they would have to do I had to do it. And another part in quality of their service was I superficially asked if they would haul off the old filter, which after 60 days they did, however they dumped all the sand in my yard in which it in returned killed my grass. A service that I paid for. Also, I had replaced my filter when they resurfaced my pool since in returned started to leak 6 months after the install. No one seemed to care. Finally I had started to reach out to them about a crack I noticed in December of 2022 and they had informed me that it was a hair line crack and not to worry about it. Well now with time it has gotten bigger, so they had sent someone out to look at it now they are saying that to pool some how has shifted after the work is out of warranty. How convenient for them having to not warranty an issue.