1 Customer Reviews
Review from Octavio G
1 star01/18/2024
This place will rip you off and take no responsibility for their poor work. I was overcharged for items not needed, and overall bad work from inexperienced so called plumbers. Incasing my waterline in concrete in a way that the city inspector laughed at the work. I was told the back flow was installed bad. He even apologized that we were taken for a ride. So $2000 for resident back flows not needed. Phone calls for support for the back flow that busted without any help this location may do minor ******* able plumbing, but their lack of accountability and support without additional charges makes this business another local money grabbing second rate local plumber. There are so many other locations to choose from. Unfortunately it took this experience to share our concerns. Dont do business here for the simple fact is they dont know what they are doing. But will be quick to charge and collect for jobs not done and not needed. Dishonest overpriced local businesses should all be monitored by the communitys they claim to serve. If they cant help they should not be allowed to do business.
Cove Plumbing, Inc. Response
01/18/2024
************************** thank you for your feedback on the work we performed for you on 3/17/22. I understand your frustration with the situation but feel that your anger is not being focused in the right direction. The proposal we gave you had a base bid that simply included a backflow installation. On that base bid were upgrade options which you opted to approve. Those options being a hinged insulated cover, that as per the manufacturer's specifications requires a concrete pad to set on. Your family was so pleased at the time with our installation that you made and posted a time lapse video of it. Had the inspector truly had an issue with our install, we would have either heard from him or yourself about the issue. I heard from neither. Whom you should be angry with is yourself for not taking the proper precautions to protect the device before three days of temperatures in the teens. Had you called the office before the cold spell we would have happily drained your device and prepped it for cold weather. This is a service we do for our backflow customers free of charge. I did notice from your account that we did not test the device for you last year. Perhaps contact the last backflow tester that serviced the device and ask if he placed the protective cover back on properly. Did he shut all the vents so that cold air cannot get to the device? Maybe contact the manufacturer of the insulated cover. Let them know their product did not perform to your expectations. These would probably be better avenues to direct that anger.
I'm not going to dignify your slander of my technicians and company with a response. You are obviously upset and lashing out. One thing I have learned from being in business for over 40 years is that people will say anything to try and tear a company down when mad. Well, if you need to tear us down to build yourself up then have at it. I truly hope you find a plumbing company that will meet all your needs in the future. Should you find this company please be sure and take the same motivation you have right now and write them a positive review. It is a shame that you were so pleased with our work for almost two years and this is the first correspondence we've had since the installation.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.