Customer ReviewsforVandergriff Hyundai

Service was very spotty. Made me wait several times for financial details as we negotiated, and upped the price after I arrived at the dealership. During negotiations I was lied to several times. Horrible experience, and I'll never use them or recommend their services.

I made the regrettable decision of purchasing two vehicles from this dealership, and unfortunately, my experience has been far from satisfactory, particularly with the most recent purchase of my 2019 Hyundai Tucson. Regrettably, this vehicle has presented numerous issues. The foremost concern is an issue that renders the car exceptionally vulnerable to theft, making it nearly impossible to procure insurance coverage elsewhere. Despite the dealership's efforts to address this through a recall, the problem persists. Furthermore, the engine has proven to be a persistent source of trouble. Since I have purchased this vehicle, my engine has continuously consumed oil at an abnormal rate. Records show that I was consistent with oil changes and upkeep, though the problems persisted. Despite being under warranty, repeated visits to the dealership failed to identify any issues initially. I was given back my vehicle after flushing and testing, only for my oil to be fully consumed in between oil changes at only 2500 miles. ** my most recent oil change, I was notified that the engine was bad and needed to be replaced. My vehicle was only at ****** miles! Hyundai refused to do additional testing and notified me that it would be $1000 to complete this again. ** seeking recourse, I attempted to explore a trade-in option with Hyundai, hoping to mitigate the losses incurred. However, despite my status as a loyal and repeat customer, the dealership was unwilling to offer a fair trade-in value, compounding the frustration and disappointment associated with this ordeal. After all, I would not have been there in the first place if my vehicle was running fine. Hyundai lost a loyal customer, as I took my business to another dealership. ** light of these experiences, I would suggest that buyers exercise caution when considering transactions with Hyundai. Despite their appearance of professionalism, the reality of their product quality and customer service falls far short of expectations.

Drove 4 hours for to this dealership, was told no less than $17k for my car after sending pictures and all. Finance brings paper back with only $13k and then $3.3k in tax savings (they claim they are giving me that from their money pot) then another $11k in dealer fees. Ridiculous things people mention below. So a $45k used truck went up $65k. Not too mention it went up online too as I was making the drive. Move on and negotiate and finance manager was just very rude, I asked for contact info and was blown off. I also had told them before I drove up I was approved with my credit union. After they couldnt beat their rates they were like well we dont accept outside financing. I wouldnt have made the drive had that transparency been there. We spoke with **** and voiced our concerns. He tried to make things right.. got me in my car for what I wanted. Then ******** took 5 days to send us our signed contracts. Which he snuck a $4.7k protection plan on there that I swear was not listed on the docusign and I specifically told him I didnt want. Many times.To top it off, they wouldnt give me my temp tags until I left a 5 star review on ******* I even had to screen shoot it and send it to my sales guy to show them. Basically bullying you into a false review which cant be legal or ethical. Id recommend staying away.

Purchased my vehicle from Vandergriff roughly a month ago, and unbeknownst to me the car had completely dry rotted tires that were 6-8 years old, i attempted to discuss this issue with them as i transport my kids in this car, and had a tire go flat on the highway the other day, all they had to tell me was they were not responsible for the issue since i had driven the car off the lot and had 0 regard for me or my childrens safety. The car was completely miss represented upon sale due to inclement weather. Defintely do not recommend purchasing a car from somewhere that only cares about getting the sale and has 0 regard for the safety and well being of the customers they are selling to

I received an online quote to sell my car to Vandergriff Hyundai. My vehicle had absolutely no mechanical issues and was running great prior to arriving to the dealership. The appraiser who assessed my vehicle test drove it and while he was driving it, all of a sudden the check engine light came on and the car started idling rough. I was in utter disbelief and furious. Basically, he caused damage to my engine while he was test driving it and would not take ownership of causing the issue. Instead, tried to find any excuse to blame it on the vehicle (ie. has vehicle recently been serviced, battery disconnected, etc,..). They claim I had cleared codes to hide issues. I gave them the opportunity to help me understand that even had codes been previously present (which would be due to problem), to explain to me how clearing codes would also fix the rough idling issue that wasn't there ever and definitely not there when I came to the dealership but is there after the test drive. Response was more non-sense excuses. I had the issue repaired after I visited the dealer. All due respect, the mechanic stated the part that had to be repaired may have been weak but aggressive driving would accelerate the part to fail. Unfortunately, I was so irate, I wanted to leave the dealership and didnt ask to speak to a manager. However, the General Manager sent me an email after my visit stating to share my experience with him and would reach out to me with further assistance. I shared my experience and still have not heard from him. Shame on Vandergriff for not taking accountability of causing damage to my car while in their possession and not offering anything to make it right. Be careful in any business dealings with Vandergriff Hyundai as this dealership certainly demonstrates they do not act with integrity.

Worst buying experience ever don't purchase here. Picked it up a week later said the noise was nothing to find out they Sold me a Hyundai Tucson 2022 with tons of issues. Bent wheel hub. Shocks and strut issue and wheel bearing. Don't see how this passed inspection to sell it. Wasn't fixed took it back waited 2 weeks still wheel bearings not fixed. Had it 2 days got stranded at work towed it won't reimburse me for the tow! Only had it a month and drove it 12 days total. Got the run around the whole time. Traded it in for something else felt I had no other choice at this point and Ripped me off **** dollars and wasted 2k on a down payment for the 1st car. Never again! Sales could care less its all about the sale not you! Reached out multiple times to the owner don't bother no reply or call backs. Don't buy here I regret ever going there!

Sad and terrible experience. My daughter has been to this dealership to purchase a car. She has been passed from one person to another each with a different story or offer. Numbers are all over the place. She finally settles and purchases the car. Vandergriff Hyundai in Arlington agreed to repair the bumper and scratches on the trunk. They sent her home with no loaner car because they claimed someone had wrecked the loaner car. The pre owned ****** said the car would be ready the next day. She came back to the dealership and is once again passed off to different people and the car is not ready and is told it usually takes 72 hours. They give her a loaner. (?) Then she returns again to pick up the car. They let her know they cannot find the car. They think a manager took it home or the body guy locked the keys up. We had ****** installed and she can see her car is 20 miles away from the dealership at this time. They have no answers. They offered another loaner car. The offered to deliver the car. More excuses and lies as she sits there an hour and a half away from home and still no car.

My experience with *********** was very horrible. **************** skills are terrible. They need to bring ************************* back because *********** ***** in my opinion. I give 0 stars and 0 stars for ****************. **************** is everything and they lack all the skills.

HORRIBLE. They put in a new transmission only for it to go out FOUR DAYS LATER. Asked for a manager and was told he was in a meeting. These people are just smoke and mirrors. HORRIBLE! They deserve ZERO stars.

I'm a slow learner. I've had two horrible experiences with this dealer. The first came in January 2022 when received a flashing check engine light with a slow engine response while in route to ******. We thought we were lucky when we took the first exit, we got to which was right down the street from the dealership. That is when my misery began. We were told that service was backed up and it would take about two weeks to get the car repaired. A month later we finally got it back, but it was not completely repaired. The "idle stop and go" system still didn't work. I visited with a guy that was supposed to oversee the service department and he verified it didn't work. He turned my issue over to the shop ******* who was supposed to contact me. This never happened. So, I decided to take it back this week to get it fixed. I was told that the battery on the car tested good, but they thought it would fix the problem and it would be warranted. Today I found out it's going to cost me $400.00 for the repair. Silly me. I love my car, but I hate the dealership.