2 Customer Reviews
Review from Emma L
1 star07/16/2024
6/2/22 I test drove a used Kia **** and committed to a cash purchase of $16,257.23 after taxes/fees. 6/3/22 A sales rep delivered the car to me at work. I signed the paperwork and gave her the check. When I got in the car, the CHECK ENGINE light was on. I called and said I wanted to discuss return options with sales, but was directed to the service department. 6/6 I drove 25 miles to **** for diagnostic, and a part was ordered. 6/15 I drive back to ****, part replaced. 6/16 the CHECK ENGINE light came back on. I attempted to discuss with sales manager *****, but again was directed to service. 6/24 drive back to ****, part replaced. 6/25 CHECK ENGINE light came back on. I attempt to discuss with sales manager *****, was directed to service. 6/29 Travel to ****, part was ordered. 7/12/22 Part came in. I leave my car at the dealership and they give me a loaner car. 7/15 They call me for a service update; the wrong part was delivered. 7/21 Service update; car is almost ready. 7/26 Car is ready so I travel back to ****. The CHECK ENGINE light came on before leaving the dealership. Service said they will replace a part again. 8/12/22 Service update; the car is almost ready. 8/18 Service update; my car is ready and they need the loaner back immediately because they sold it. Because of the urgency to collect the loaner, they brought my car to me, left the gas gauge BELOW empty and drove through multiple toll roads. 8/19 CHECK ENGINE light came back on. 8/23-8/31 Failed attempts to resolve with sales manager. 9/1/22 A sales representative says the manager will offer $14,000 to trade in. 9/1-9/16 Multiple failed attempts with sales rep to find anything within new budget. Price negotiations denied. 9/17-10/18 I independently monitored the **** inventory online. Still nothing was within budget for their trade in amount. 10/19 I called sales again to see what they would offer in cash as opposed to trade. Manager ***** says his computer is down and would call me back. He did notReview from Carl L
1 star12/13/2022
I bought a Mazda CX-5 from this dealership on August 25, 2022. Upon finalizing the order and sale, I asked about the $500 military discount and was told the only way to get that was to provide my ***214. Since I had just moved to the area in July 2022, I told them it was in storage and due to my serious heart condition, I was not able to dig it out. Previous auto purchases I had made only required my Military ID and maybe a copy of my Leave and Earnings Statement (LES). Upon reviewing the Mazda website, it clearly said that the ***214 was not the only document required, but also a copy of the LES could be used and separation from the military within 2 years (I was Medically Retired from the Air Force on January 1, 2022). The Mazda website did not discriminate and say the ***214 was the sole document needed to provide the military discount of $500, but that the copy of the LES and separation from military service would also be sufficient. When I challenged the Financial Manager, he told me that Mazda would "only" accept the ***214, which is not a true statement based upon what is documented on Mazda's own website. When I visited the Dealership recently and requested them to honor this rebate and "do the right thing", THEY REFUSED. Therefore, either the Dealership or the Mazda Website is NOT TRUTHFUL and HONEST!
Roger Beasley Mazda of Georgetown Response
12/14/2022
We apologize for any confusion that the military rebate requirements have caused. Mazda requires either a ***214, LES, DEP form, or Veteran Affairs "Summary of Benefits" for the military rebate. Since the customer stated he had retired from Air Force in January of 2022, the ***214 is the only document that would fulfill the requirements. LES is no longer provided to retired military, they receive RAS instead. Unfortunately, Mazda will not accept RAS as documentation for the military rebate.
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