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Find a Location

Grubbs Nissan has 1 locations, listed below.

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    Business ProfileforGrubbs Nissan

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    14 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/9/2011

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Nissan, BF Goodrich, Toyo TIres, Nitto, Nissan

    Business Details

    Location of This Business
    310 Airport Fwy, Bedford, TX 76022-6404
    BBB File Opened:
    7/24/2003
    Years in Business:
    39
    Business Started:
    1/1/1985
    Business Incorporated:
    12/27/2019
    Accredited Since:
    12/9/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Grubbs Pre-Owned
    • Grubbs Nissan, LLC
    • Concrete Custom Cowboys
    Business Management
    • Mr. Eric K. Grubbs, President/CEO
    • Ms. Jenna Grubbs, Director
    • Mr. Bruce Winkenweider, Controller
    • Mr. Ethan Lee, General Manager
    Contact Information

    Principal

    • Mr. Eric K. Grubbs, President/CEO
    • Mr. Ethan Lee, General Manager

    Customer Contact

    • Mr. Eric K. Grubbs, President/CEO
    • Mr. Bruce Winkenweider, Controller
    Additional Contact Information

    Fax Numbers

    • (817) 268-7724
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    24 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/24/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Bait and switch for new vehicle purchase. Two 2023 Nissan Rogue SV trim noted on website (one stock number was N28318). I reached out to dealership via chat to confirm the vehicles were available. I chatted with ******* and he said "it is here and available!@". Then asked when I could stop by - I informed I would be by at 12:15 today (Tuesday). I arrived at the dealership and asked for ******* and was given to a *********************. **** collected my information, I asked about the specific vehicles I was there to see and was taken to see *****. I had to provide my information again to *****. ***** said she was going to get the vehicle and would pull it up in front. I waited over 20 minutes and began walking the lot as the still had my driver's license so I could not simply leave. ***** found me in the lot and said they were getting the keys but we could go look at the vehicles. She walked me to the used car lot and showed me black rogues. I said was not there for a used car and showed her the internet advertising the vehicles, which they had confirmed were there. She informed me they do not have those vehicles but would I be interested in seeing anything else. I asked they discard all my personal identifying information and never call me again, and I left. This was a clear bait and switch and false advertising by the dealership. I have screen shots if needed.
    Read More

    Customer Reviews

    19 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chris C

    1 star

    03/25/2024

    Nissan sent us a recall notification some months ago about rear camera issue. When we called Grubbs Nissan shortly after receiving the notice, they told us they did not have the part for the recall and to call back later. We called a month later and were told the same thing.A few more months passed, and we called again. This time, a friendly woman answered. She said we needed to first schedule an inspection. She found the recall notice attached to our car's VIN and scheduled the appointment a week from that day of our conversation. She also asked if we wanted to use our free oil change and tire rotation during this appointment.We assumed this free offer was an attempt to make up for some poor service Grubbs provided previously that stopped us from going to there for service in 2022.When I arrived at 7 a.m. today for the scheduled appointment, the receiving tech said he found no recall attached to our vehicle and no information about a free oil change/tire rotation. I needed to get to work so I calmly left the dealership. I would encourage everyone to not buy or have service work done at Grubbs Nissan.I would give them zero stars if that were an option on the BBB site.

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