Business ProfileforD&D Moving & Storage

Date of Occurrence 3/2/24-D&D Moving moved us from ***************, ***** to ****, *****. We had a coffee table scratched and they chipped our front door and door frame on the home in ****. They force whoever is a warm body after they unload the truck to sign their paperwork so they can leave. In this case it was my 81 year old mother. It saddens me they trick an 81 year old woman into signing off on their paperwork. I am the one who paid them and I was not asked to sign anything. I don't understand how they can be released from any damages since none of the furniture has been unwrapped yet. After discussing the issues and sending photos with ****** she informed me my claim couldn't be worked on until they were paid. This is a ploy so they can tell you to f*** off after they have your money. I paid them in good faith (shame on me). On 3/5/24 they informed me there was nothing stating any damage on their paperwork and furthermore our deductible is conveniently more than what they assessed the damages at. Their workers are the ones who showed my mother the damage to the door and frame admitting they hit it. We didn't find the scratch on the coffee table until after they were gone (the same day) and we unwrapped it. Another item they failed to disclose is the transaction fee if you pay by credit card. ****** surprised me with this one when I called her to make payment. This company does not act in good faith and they should be held accountable by the community. They are nice as can be until they are done and then you are left holding the bag.