Customer ReviewsforSouth Texas Radiology Imaging Centers

After multiple times of warding off efforts to grossly overcharge me when I visited STRIC on ********, twice in the last 30 days I have been denied care because of their train wreck of a system to verify amounts to be paid & getting the info the front desk staff. The first time, the benefits and **** was verified by '***', the guy in charge of doing so during the first week of January, but the system apparently was not informed because ********** got texts on Friday before our Monday appts. that they had 'problems verifying insurance' and don't come w/o calling and verifying we have done so. Totally bogus. Could not get thru to speak w/a human. Appt remade for a month after original benefits check, and the guy had never rechecked them. Meanwhile, deductible had been met for one of us. Desk folks had 'to go with what *** gave us' despite all my info the contrary that the number was totally wrong. NO way to fix it, *** not reachable for hours. By the time he did call, having the procedure was not possible as it was so late. My payment for procedure should have been around $6 instead of over $200 they wanted. Be aware!! Visiting this location is hazardous to your health. Not only do you not get the care ordered, but it's EXTREMELY stressful. No excuse for this mess. And if I had paid it, the other posts verify what I suspected: It would be months before getting the $ back. They want the $ before they touch you, but drag their feet on returning overcharges. This after years of visiting STRIC with NO billing issues. Get your act together, STRIC! And no one wants to take responsibility. If they (***) are unable/unwilling to provide correct info for charges to front desk, then provide an alternate method of checking info when the patient tells you the info is dead wrong. And allow for the possibility (in this case very true!) that some of us know way more about our insurance situation than you do.

After MULTIPLE times dealing with this situation. I am leaving a review to warn others, it appears from reading reviews that I am not alone. Over the last 2 years I have gone to STRIC 4 times. Every time, I do not receive a bill and am sent to collections. When I call STRIC to inquire why I never received a bill I'm told it was mailed and if they don't get payment withing 30 days it goes to collections. No repeat attempts. I confirm my address and request a copy of the bill, every time - I receive a bill in the mail within a few days.I receive reminder letters and radiology reports through the mail from STRIC without fail, yet billing statements repeatedly never arrive. I am starting to believe it is because they do not actually send them and just report everyone to collections.After my last appointment, I called multiple time to check if there was a bill owed (because with my insurance there usually is). Each time I was told they are waiting on insurance response. Suddenly today, a call from collections. I called to speak with a manager and am told they are in a meeting and I can leave a message. I did this last time, they never called back. I will be looking for a new imaging center with ethical business practices.

Went to location for a CT. Been there six previous times plus once for MRI in the past 27 months. Each previous visit, the counter person saw my $0.00 co-pay and never asked for money. This visit on March 2, 2023, I was treated like some nobody off the street, was required to fill several forms that should not have been necessary since they have all of my information, and then asked for a co-pay. I shook my head "NO", when the person replied "Well, we will invoice your insurance company for the co-pay." This was a very rude person whom couldn't read the insurance card that she handled and copied. I had, once before, a counter person require a co-pay a few years ago when he shouldn't have charged me. About 5 months after that, my co-pay was refunded. I guess this business does not train people to read the insurance card or to treat people in a proper manner.

I had an MRI done with 2 views - So Tx Radiology had approval from the insurance company to complete one report, but did two and billed for two. Ive been fighting with them for over a year with the help of my insurance company, but they refuse to back down. Theyve even signed a contract as a Preferred Provider with my insurance company stating they will write off whatever insurance doesnt pay, but have refused to do so. (Obviously a worthless contract.) One of their billing agents lied to my insurance company stating they had a waiver signed by me that I would pay anything unpaid by insurance. Of course when I called and asked for a copy I was told it didnt exist. Ive spent countless hours on the phone dealing with their greedy over billing. Im in collections now and stuck paying this as the insurance company tells me there is nothing more they can do on my behalf.