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Find a Location

Omega Builders has 1 locations, listed below.

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    Business ProfileforOmega Builders

    Home Builders

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7353 West Adams Ave., Temple, TX 76502
    BBB File Opened:
    2/22/2006
    Years in Business:
    25
    Business Started:
    3/4/1999
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. John Howe
    Contact Information

    Principal

    • Mr. John Howe

    Customer Contact

    • Mr. John Howe

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased my home from Omega Builders in June 2021. Before closing, I had a home inspection done which came back with 80+ actionable items. I even had to tell Omega that the blueprints were reversed, they forgot to build a wall, alcohol containers all over worksite, missing shelves in pantry, etc. I have had many warranty repairs done for poor workmanship, many of which were done improperly, which resulted in multiple visits to address the same issue, some of which remain unrepaired to this day. In Dec 2021, I had my flooring replaced with an upgraded flooring because the existing was known to be defective at time of installation. That very day, I brought up some concerns on the new flooring. Here we are 8-8.5 months later, and I have a backlog of warranty issues, with no actual work done. My questions are ignored for weeks and months. I have had to climb the chain of command to the owner just to get some attention to my case. Unfortunately, that was a short lived spotlight and it is back to being ignored. My flooring is peaking at the seams and is a cut hazard for my 1-year-old running around the house. My cabinets are pending repairs from before we closed on the house. My wife and I have lost hours at work for inspections and repairs. Lost wages alone are in the thousands. And I am now awaiting another floor replacement that will displace me from my home (and my wife's home office) for 6+ days. I had a home energy audit done that exposed several areas of sub-par workmanship and negligence. One of Omega's subcontractors damaged my AC condenser and I am told that it was inspected and nothing is wrong with it, even though there is no inspection report to back that up. Omega will do nothing to fix it. Even though the house is higher quality than some of the competitors, the warranty headache, Omega's agents blatantly lying to me, and refusal from Omega to make things right directly negate all the love I had for the house initially.
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    Customer Reviews

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