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          Find a Location

          TexAire Heating & Air Conditioning has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileTexAire Heating & Air Conditioning

            Heating and Air Conditioning
            Multi Location Business

            Contact Information

            422 De Soto Drive

            Universal City, TX 78148

            Visit Website
            (210) 324-1648

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            TexAire Heating & Air Conditioning has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              422 De Soto Drive, Universal City, TX 78148
              BBB File Opened:
              8/10/2012
              Years in Business:
              31
              Business Started:
              9/29/1992
              Business Started Locally:
              9/29/1992
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Sole Proprietorship
              Business Management
              • Mr. Troy Hatfield, Owner
              Contact Information

              Principal

              • Mr. Troy Hatfield, Owner

              Customer Contact

              • Mr. Troy Hatfield, Owner
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/07/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              This **mpany was ** reacted by my insurance **mpany American Home Shield (AHS) to fix my AC unit. They came out on July 10th to check the unit and told us that the **mpressor needed to be fixed. The guy told us that he needed to order the part. A week later we **ntact him and he says he ordered the part and it should be here the following week and that he would call us to set up an appointment. Its now August 6th and we have heard from him regarding when theyre **ming back. We called AHS to help with the situation and they cannot get a hold of this **mpany by email or calls. I spoke to them Saturday (august 5th) to see if I **uld hire a different **mpany and get reimbursed because I have a 5week old baby and sitting in a home with no working AC was not helping the situation and the insurance **mpany told me that our **mpressor was under warranty and I **uldnt do it because they needed to **ntact this **mpany to see if they received the **mpressor or not. Ive been sitting in my house for almost a month with a newborn with no AC and Im not getting the help that I need.
              Read 5 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              HM M

              12/08/2023

              This company lacks empathy and customer service skills. This company was contracted by American Home Shield and came to my residence on 10/13 to diagnose an issue with my central air. The technician advised that the evaporator coil had gone out and that all the freon had leaked out of the system. He told me that they would be in contact once they part arrived. I was advised to purchase a small ac unit to escape the heat. This company never bothered to call me back or inform me of the status of the part coming in. All of my calls and those of AHS went unanswered. The number that was provided would state that the voice mailbox was full and you cannot leave a message. They advised AHS that I would need to have my drain line reconfigured and that I needed some additional repairs. These repairs were unnecessary and they were attempting to charge AHS more money. Bad service and no customer contact. Based on the reviews I've seen about this company, they have no business serving the public. I was without my central air from 10/11 to 11/30. A reputable company was able to correct the issue within one day after they made their diagnosis. Customer beware the other repairs that ******************** stated were required were not required.
              Read 4 More Customer Reviews

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