Customer ReviewsforFurniture Source International

Buyer Beware-wood furniture will crack! Within four months of delivery, we discovered that 5 furniture pieces had cracking damage. Subsequently, FSI Owner admitted that the furniture was cracking because it had not been fully dried out in the kiln drying process and the cracking was the result of running our heater during the colder months. FSI Owner also admitted that at that time they had been receiving many calls from customers with similar cracking issues. FSI Owner further admitted that this cracking problem is a known issue with the wooden furniture goods sold by FSI which is why the Owner never runs the heater in the showroom. We were not forewarned about this when we purchased the furniture. FSI was very difficult to deal with following the discovery of cracking and the owner was very confrontational when we would reach out seeking a resolution for the damaged furniture. Buyer Beware-sloppy repairs! The employee FSI sent to do the repairs arrived late and did not come with adequate supplies to make repairs. He lacked rags, touch-up markers, and even a step stool. About halfway through the appointment he even had to leave our house to make a trip to Lowes. The employee managed to knock off a chunk of wood from the base of our table and had no idea how to repair it and my husband had to talk him through it. Further, the employee did very messy work. After the employee left our home we discovered stain on our walls, our step stool that he borrowed, and on our floor. The employee asked us to mark all of the cracks with painters tape but he would repeatedly remove the tape on some cracks and not make any repairs. Additionally, the cracks that were repaired are still very noticeable on many pieces. The employee also left our home before the interaction was complete. He said we were all set and we told him we were going to check the work on the furniture in the bedroom first but the employee left while we were looking at the repairs.

Be warned! I don't want what happened to me to happen to anyone else. I bought a ton of accessories and furniture from Furniture Source International in College Station to furnish our new home. It was all delivered on Friday. Today, I returned the items that were not going to work out. I brought in 6 vases today to return. They only had record of me purchasing 5 of the 6. Now, they had this invoice for my vases under a completely wrong name. Nobody I had even heard of. They refused to credit me for the 6th vase. In fact, the credit for the others was given to the random person and I waited for over an hour while they tried to fix and sort it out. I told them I would keep the 6th vase until they could figure out their system and find my invoice. They wouldn't let me keep it!! This is a vase they delivered to my house with all of my other items. I told them that was unfair and I was leaving with it, because this was just insane. The owner stood in front of me and threatened to call the police for theft. Seriously? They delivered it to my house and I know I paid for it but their records are a mess. I let her know my husband IS a cop. She insisted I call him, so I did and put him on speaker. He could tell the situation was a little out of control so he said leave the vase there and we would deal with it later. Of course, he didn't realize it was a $300 vase. So, we are out $300 because they can't find their invoice. They have my invoices all messed up so I can't even go through my debt card charges to prove I paid for it. I bought it with several other items. this is definitely the first time anyone has ever threatened to call the police on me.