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Find a Location

Ashley Furniture Home Store has 1 locations, listed below.

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    Business ProfileforAshley Furniture Home Store

    Furniture Stores

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4520 San Bernardo Ave Ste A, Laredo, TX 78041-5766
    BBB File Opened:
    7/25/2007
    Years in Business:
    18
    Business Started:
    1/1/2006
    Business Started Locally:
    1/1/2006
    Type of Entity:
    Partnership
    Alternate Business Name
    • Laredo MMax, LTD.
    Business Management
    • Mr. Terry Woodlee, Owner
    • Mr. Marty Woodlee, Owner
    • Ms. Colleen Rodriguez, Store Director
    Contact Information

    Principal

    • Mr. Marty Woodlee, Owner
    • Ms. Colleen Rodriguez, Store Director
    Additional Contact Information

    Fax Numbers

    • (956) 712-2411
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/24/2021

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I purchased three beds ion February 28. I was told I would have these items delivered the following month on March 10. I had one bed delivered in March and the other delivered in May. NOW, the store tells me the last bed to be delivered is going to have to wait until June. I am tired of this store not sticking to the delivery time frame they provide. I want the remaining items delivered. Speaking to the supervisor of the store has done nothing. My order sales number is *******
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rose R

    1 star

    05/26/2021

    I went in on March 1 and purchased a living room set and tables. I paid in full and signed the document stating my purchase would be delivered within 4-6 weeks. Every time I call the store they push back the expected delivery time by “a few weeks”. When I made the purchase, I did so because my husband and I, along with our son had just moved into a house two weeks prior. Ten days after we moved in, my husband passed away unexpectedly. He was law enforcement, as am I. So there I am, at the store, needing to furnish a home I barely moved into whole dealing with the loss of my husband. Ashley Furniture has not cared one iota about our family, our circumstance, and has been 100% deceitful, disrespectful and unprofessional. Hey have added so much more stress to my already stressful situation. But what makes matters worse— they don’t care. As a member of a workforce that sacrifices everyday to keep the community safe, this is how Ashley Furniture repays its customers and those who help serve & protect. Every time I ask to speak to a manager, it’s always magical and convenient that not one manager is on site to talk to me. Think twice before purchasing from here. Nearly three months later I’m left without furniture, and with a contract I signed in which they have failed to fulfill.

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