Business ProfileforCatrina's Western Center

Request a refund of $4194.00 for 6 floor model Custom Dining Room Chairs. The chairs were part of a custom dining room set and Catrinas business could not provide an adequate dining room table within a reasonable timeline to complete the set.3/9/23: I paid $250 cash for an in-home consultation.3/11/23: I ordered and paid the 50% initial payment for an Entertainment Center, Custom Dining Room Table, 6 Custom Dining Room Chairs, 2 Rugs, Buffet, and Original Painting. The items were to be delivered in 4-6 weeks.******* visited my home 2-3 times to settle my concerns that the carpets and table might be too big.4/24/23: I was informed there was a delay due to weather, shipping, etc. ******* re-assured me that everything was going to be OK and it will look great in the end.5/11/23: I received delivery of Entertainment Center, 6 Custom Dining Room Chairs and 1 of 2 rugs. The rug was too big for the space and after further review ******* agreed and re-ordered a smaller much more desirable rug for the area.6/9/23: Custom Dining Room table delivered, it was too big for the dining room area. ******* advised she could re-order the same table (from *****) with a 4-6 week wait. Other option was to order an alternate table from Mexico available in 2 weeks (June 23, 2023). I agreed to order the alternate table available in 2 weeks.6/23/23: I was informed the table was in port but not ready for delivery. I requested to cancel the order because the process was taking entirely too long and too many promises not fulfilled.6/29/23: I visited ******* at the showroom to settle my final bill. She showed me the alternate table from Mexico. I was not satisfied with the quality of the item. ******* agreed to cancel the order for the table. Additionally, I asked ******* to refund me for the chairs since they were new and I did not have a use for them without the table. I also offered to pay a re-stocking fee if necessary, but she would not accept the chairs for return.